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FREE UK SHIPPING WHEN YOU ORDER TWO OR MORE ITEMS, TODAY AND EVERY DAY

Help and Support

Looking for information on deliveries, returns or ways to pay? You will find all the information you need by clicking on the sections below. Have a different question? Click on our FAQs section to find the answer.


Contact us

Can’t find the information you’re looking for? Our team is always happy to help. We love hearing from you, so get in touch with any questions or to give us some feedback, we always like to know how we can improve.

You can chat with us online during office hours (9am – 5pm, Mon-Fri)*, just hit the ‘chat’ icon to the right of your screen and we’ll respond instantly. Outside of these hours, you can hit the ‘chat’ function and we’ll pick up your message as soon as we’re back in the office.

Alternatively, you can direct message us, tweet us on Twitter, or private message us on either Facebook or Instagram. We always try to pick up and respond to messages as soon as possible.

Prefer to email or call? No problem:

customercare@totm.com

+44 (0) 292 009 8822

You can also put pen to paper. Our address is:

TOTM
PO Box 1112
Cardiff
CF11 1UH

*Please note our hours may vary over holiday periods, and the office is closed on Bank Holidays