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NOTE TO ALL CUSTOMERS:

As a small, eco-conscious brand we are phasing out our old branded packaging as we switch to the new packaging shown on our website.  Please be aware, you will receive boxes with our old branding to not waste these resources. This does not affect the pack content or product. Thank you for your patience!

FREE UK SHIPPING WHEN YOU ORDER TWO OR MORE ITEMS, TODAY AND EVERY DAY

Cups

  • Can I get TSS when using a menstrual cup?

  • There has been a case of TSS linked to the use of a menstrual cup in Canada. Due to the nature of the product the TSS warning applies to all menstrual cups. Toxic shock syndrome (TSS) is a rare but serious illness. It is caused by a toxin produced by bacterium staphylococcus aureus, which is commonly found in the skin, nose and vagina. TSS can occur in men, women and children. The risk of TSS is greater in adolescents and women under 30 than in older women. Although it is rare, it is important to know how to act if necessary. Recognition of symptoms and early treatment is important. It is estimated that the occurrence of TSS is 1 to 17 per 100,000 women and girls of childbearing age. Symptoms that warn of possible TSS are sudden high fever (39 degrees or more) dizziness, diarrhoea, vomiting, fainting, muscle aches and skin irritation similar to sunburn. In more advanced stages of the disease, the skin might start to peel. Be aware that not all symptoms might be present. TSS can appear with your period or a little while later. It can advance rapidly with flu-like symptoms, to a serious illness with fatal consequences. If you have one or more of these symptoms, remove your menstrual cup straight away. If you have ever had TSS do not use a menstrual cup.

  • I’m a first-time user, do you have any tips?

  • It can take time to get used to using a cup. When using it for the first time remember to relax and be patient. Follow the insertion guidelines carefully which can be found in the leaflet included with the cup or in these FAQs. If you’re having trouble inserting, try the two different folding techniques to find which works best for you. Do not use oil-based lubricants. We hear from many first-time users than for first use they have used liner or pads for added protection. This is because with any cup you can potentially experience leakage if it’s not placed correctly. Until you have the cup placed accurately you might want to consider using a liner as a precautionary measure.

  • How do I dispose of the TOTM cup?

  • The TOTM cup can be used for years and years (if excellent hygiene is routinely applied). For safe and sustainable disposal, sterilise your cup and recycle. If your cup shows signs of damage or has changed shape, colour or texture then it’s advisable to replace it.

  • How do I sterilise the TOTM cup?

  • To sterilise the TOTM cup wash your hands and place the cup in a saucepan. Add enough water to ensure the cup is covered. Bring to the boil and allow to simmer for 3-4 minutes. Do not use abrasive cleansers or disinfectants on the cup such as tea tree oil. Allow the cup to cool off before using. Remember to sterilise the cup at the end of each cycle. For storage between cycles, use your breathable organic cotton drawstring bag (included with every TOTM cup). Do not use sealed containers or plastic bags.

  • How do I remove the TOTM cup?

  • To remove the TOTM cup, find a comfortable position. Place your index finger and thumb into the vagina to locate the handle or the bottom of the cup. Push with your abdominal/pelvic muscles for easier removal. Empty the contents into the toilet and wash the cup with clean (preferably warm) water. If you do not have access to water, then you can use toilet paper just remember to wash thoroughly on your next change!

  • How do I use the TOTM cup?

  • It can take a few attempts to get used to a menstrual cup. To get started make sure you choose the correct size. Start by washing your hands and sterilising the cup in boiling water (guidelines included in the box when the cup is purchased). Choose to stand, squat or sit on the toilet to insert the cup. Fold the cup inward to form a ‘U’ shape (as demonstrated in the GIF on the product page). To insert the cup, fold the cup, relax your vaginal muscles, separate the labia and insert into the vagina (cups lower than a tampon). There are multiple cup folds, so you need to find which works best for you. When you have inserted the cup, gently release for a secure, comfortable fit. To ensure it is comfortably placed, try turning it 360 degrees. A correctly positioned cup will turn easily in each direction The cup can be worn for up to 12 hours, but for safe use, we recommend changing every 4-8 hours.

  • Can I use the cup overnight?

  • A TOTM cup gives long-lasting protection making it ideal for heavy bleeds and/or overnight use. TSS warnings apply to all menstrual cups. We, therefore, advise emptying every 4-8 hours. Our consultant Gynaecologist advises applying to same rules to a cup as you would a tampon. Therefore, alongside frequent changing, we also recommend switching to pads at night when possible.

  • What size cup should I choose?

  • The TOTM cup is available in 3 sizes. We have guidelines to help you find the right cup for you: Size 1:  Under 18 years old who do not have sex regularly Size 2:  Under 25 years old and have not given birth vaginally. Size 3:  Over 25 years old or have given birth vaginally. If you are unsure of our size or need advice, contact our team anytime and we can happily assist.

  • Is the TOTM cup hypoallergenic?

  • Yes! And suitable for sensitive skin.

  • Is the cup suitable for vegans?

  • It sure is! All TOTM products are PETA certified cruelty-free and vegan.

  • What is the cup made from?

  • The TOTM cup is made with FDA approved medical grade TPE. Free from BPA, latex, rubber, and phthalates. We use medical grade TPE in place of silicone because it’s softer to insert, not tested on animals and is a widely recycled material.

Products

  • What are your totes and purses made from?

  • Our ‘Be Kinder To our Vagina’ totes and cosmetic purses are made with organic cotton and sustainable materials.

  • Why are your period products more expensive than mainstream brands?

  • Our high-quality products are made with 100% certified organic cotton, which is a more expensive, ethical material. Although our products seem to be more expensive, it works out as a few pence per tampon/pad/liner. We try to make these products as accessible as possible and offer 10% off orders when you set up a repeat purchase! With repeat orders, you also get hassle-free delivery, which is a cost-saver as well as a time-saver. We believe the benefits of switching outweigh the slight cost difference, it’s explored in this post here.

  • Are your period products hypoallergenic?

  • Our products are hypoallergenic and made from 100% certified organic cotton which is kinder to the skin and suitable for sensitive skin types.

  • Are your period products biodegradable?

  • We’re trying to make periods eco-friendlier. Our tampons, pads, and liners are biodegradable to reduce landfill waste. Always dispose of period products responsibly, find out more here.

  • What are your liners made from?

  • Our liners are made from 100% organic cotton, and a non-toxic adhesive. Free from synthetic fibres, pesticides, perfumes, chlorine or dioxins.

  • What’s the difference between TOTM ‘Day Pads’ and ‘Night Pads’?

  • Our day pads are perfect for a medium flow. Whereas our night pads have a higher absorbency, making them better for a heavier flow, or for use overnight

  • What are TOTM pads made from?

  • Our pads are made from 100% organic cotton, and a non-toxic adhesive. Free from synthetic fibres, pesticides, perfumes, chlorine or dioxins.

  • Are TOTM tampons as absorbent as other brands?

  • Yes! Our tampons conform to the standard absorbencies of up to 6g for Light, 6-9g for Medium, 9-12g for Super, and 12-15g Super Plus. It is important to use the correct absorbency on your period.

  • What are your applicators made from?

  • To further support our sustainable ethos, our tampons have cardboard applicators. Less waste, and less plastic!

  • What are your tampons made from?

  • Our tampons are made from 100% organic cotton. Free from synthetic fibres, pesticides, perfumes, chlorine or dioxins.

  • Are your products vegan?

  • Our products are produced without animal by-products or animal-derived ingredients and we don’t test on animals.

  • Are your products cruelty-free?

  • Of course! TOTM do not test any products on animals neither do we ask third parties to test on our behalf.

  • Why organic cotton?

  • Most high-street tampons are made from a blend of GM Cotton, rayon, and potentially harmful chemical additives. For more details on why organic cotton is better, see our pages ‘The Truth About Tampons’, and ‘Why Go Organic?’.

General information

  • Are you hiring?

  • As we’re growing, so is our team. You can find details of any current roles available on our jobs page.

  • Who is your expert consultant gynaecologist?

  • Ms. Anne Henderson is our consultant gynaecologist and resident health expert at TOTM. Ms. Henderson has been a consultant within the NHS and private sectors for over 15 years. You can find out more about Ms. Henderson and her work with us here.

  • What is the referral scheme?

  • Customers who switch to TOTM products, often tell us they want to convert all their friends or family members! We set up the referral scheme to reward you for helping us spread the word. Refer a friend to TOTM and we will credit your TOTM account with £5 anytime one of your friends places an order! Find your unique link in your TOTM account and share this with your friends. If they use that link to click through, we will trace them back to you and credit your account.

  • Do you have an affiliate scheme?

  • You bet! Find full details here.

  • Do you have product samples?

  • Due to the nature of the product, we unfortunately cannot fulfil all sample requests. If you are keen to give us a go remember there is no minimum order! We are also happy to answer any questions or queries you have. Feel free to get in touch through [email protected]

  • Are TOTM products available in retail stores?

  • You can find us on Ocado and Amazon. But only through totm.com are you able to set up a repeat order.

  • Where are your products made?

  • Our tampons, pads, and liners are made in Europe in compliance with the US FDA standards. They’re certified by GOTS (Global Organic Textile Standard), ICEA and carry the Cotton Seal, so you can be sure of the quality of materials.

  • Where are you based?

  • Our main office, where orders are distributed from, is based in Cardiff, Wales.

Payment options

  • Can I change my payment method?

  • If you set up a regular order, you can update or change your payment method in your account.

  • What payment methods can I use?

  • If you’re placing a one-off order you can pay using VISA, MasterCard, American Express, bank transfer, PayPal, or ApplePay. If you set up a subscription, you can pay using your bank account details (Direct Debit), VISA, MasterCard, or American Express. For full details check out our 'Ways to pay' page.

  • Can I place a one-time order?

  • Absolutely! If you would rather purchase your products as a one-off, or on an ad hoc basis, that’s not a problem. And if you set-up an account, we will remember your order details for next time. You could even set up a repeat order later.

Delivery & returns

  • Do you accept returns?

  • We want you to be happy with your TOTM products, however, due to the nature of the products we cannot accept returns due to change of mind. Returns will only be accepted if the goods are faulty, damaged, have been described incorrectly or if you have received an incorrect order. Please contact us within 14 days of delivery by either email [email protected] or by telephone 029 2083 7480.

  • My delivery didn’t arrive, was incorrect or arrived damaged?

  • Email us at [email protected] and we will help.

  • When will my order arrive?

  • Orders placed before 4 pm Mon-Fri will be dispatched the same day. Orders placed after 4 pm will be dispatched the next business day. Please allow 2-3 days for delivery. Please note, European orders will take approx. 3-5 days and international orders will take approx. 5-10 days for delivery.

  • Will I need to be home to receive my order?

  • We have specially designed our packaging to fit through a standard UK letterbox. Unfortunately, there are some homes with smaller letterboxes that our packaging will not fit through. But for the majority, you will not need to be home to receive your item.

  • How much does delivery cost?

  • UK Shipping is FREE when you order more than one item (i.e. 1 box of TOTM tampons, pads or liners). If you are ordering one item, a 99p shipping fee will be added at the checkout. Please note, our ‘Be Kinder to Your Vagina’ totes and cosmetic purses qualify for FREE UK shipping. For International orders, shipping is FREE when you spend £30. We charge for shipping on International orders under £30. A shipping fee of £5.99 will be added on at the checkout.

  • Where do you deliver?

  • We will ship anywhere in the world!

Repeat orders

  • What if I forget my account log-in details?

  • No worries, simply email [email protected] and we will help you get back into your account.

  • How do I find my account?

  • Simply select the ‘sign in’ link at the top-right of our website, or click here. Use your login details to access and manage your account.

  • Will accessories be included in my repeat order?

  • If you purchase a TOTM tote or cosmetic purse and opt to set up repeat orders, don’t worry these items will not be included in your repeat order. These items will automatically process as a one-off purchase. FabLittleBags will be included in your repeat orders! Remember, you can update your order preferences in your account anytime.

  • When will my repeat order be billed?

  • Your first order and payment will be processed at the time of placing the order. Your repeat orders will then be billed using the same payment option and shipped 5 days before your selected frequency. This is to ensure your products arrive in time for your period

  • Can I pause, edit, or cancel my repeat order?

  • Absolutely! We aim to take a little of the hassle away from periods. So, there are no contracts or restrictions. You’re the boss! You have complete control over your repeat order. Manage your orders in your account and choose to pause, edit, or cancel anytime.

  • How does it work?

  • Simply select your products, then select a frequency which suits your cycle. We’ll then process your order each month, delivering the products you need, when you need them.

  • What are repeat orders?

  • Wouldn’t it be amazing if your tampons, pads or liners were delivered in sync with your cycle? Never get caught out again! Set up a repeat order to get your products delivered in time for your period each month, every month.

Giving back

  • Sounds great, I’d love to support this cause

  • If you would like to support GCF, you can find out more about them and the great work they do on their website here.

  • How do you give back?

  • We donate 10p from every box of TOTM product sold via our website to Gynaecological Cancer Fund. We also support GCF fundraising activity and awareness campaigns. Find out more about our support here.

  • Who are you giving to?

  • We have selected the GCF (Gynaecological Cancer Fund) as our charity for 2017, to support them in their mission to research and treat gynaecological cancers.

V Club

  • What happens to my points if I cancel my order?

  • If you cancel your order your subscription you will lose your points! Remember, if you need to temporarily stop orders you can skip up to 3 upcoming orders.  You can also pause your subscription if you would like. Please note, paused subscriptions will not generate points.

  • What else do I get with The V Club?

  • The V Club is exclusive to TOTM Subscribers. You earn points and also get access to brand partnership perks throughout the year. Previous brand collabs include Pukka Herbs, Miss Patisserie and Urban Veda. We also choose natural, cruelty-free and vegan brands. Brand partnerships are announced via email, on our socials and on your dashboard homepage.

  • How many points do I earn with my order?

  • You will earn 10 points for every £1 spent. For example, if your order total is £10.50 you will earn 100 points from this transaction. These will automatically build in your account and you can see your points grow on your dashboard homepage.

  • How do I know when I have a voucher?

  • When you have a voucher, you will get an email notification, and this will also show on your dashboard homepage. Then you can choose how to use this!

  • How can I use my voucher?

  • You can choose to apply to your TOTM order for free products, gift your voucher to a friend or donate your voucher.

  • What happens if I choose to donate my voucher?

  • If you donate your voucher we will add the £5 voucher to our donation bank. Every few months we then review the donation total and donate the equivalent in TOTM pads. We donate to Red Box Project (selected projects are Tower Hamlets and South Wales).

  • Can I earn extra points?

  • You can earn extra points by referring friends to TOTM! You get 500 points (£5 voucher) for every successful referral (plus your friend gets a first subscription order discount). As we extend the V Club we’ll have more ways to earn points so stay tuned!

Refer a friend

  • What does my friend have to order?

  • Your friend will need to place a subscription order to qualify as a successful referral. They enjoy a 25% off discount, which can be used on our tampons, pads, liners or cups. Not valid on one-off purchase orders. If your friend wants to try products before subscribing, we recommend our switch kits!

  • When do I receive my reward?

  • To receive your 500 points, your friend needs to place a subscription order using the unique referral link you have shared with them. If they do not use this link, we unfortunately cannot track the referral, so you will not earn points. When your friend purchases through the link you will receive 500 points when their order is dispatched.

  • How will I know my referral has been successful?

  • We’re soon to launch email notifications, so you can receive an alert when your referral has been successful. In the meantime, you can see if your referral is successful by logging into your account (points displayed on the dashboard). Alternatively, you can message your friend to see if they have placed an order!

  • How can I spend my vouchers?

  • You earn a £5 voucher for every 500 points cleared. This can be accessed in your voucher bank. You have a choice on how you use these vouchers! You can choose to apply to your TOTM order for free products, gift your voucher to a friend or donate your voucher to charity.

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  • Cups
  • Products
  • General information
  • Payment options
  • Delivery & returns
  • Repeat orders
  • Giving back
  • V Club
  • Refer a friend