FAQs | TOTM Organic | Cotton tampons, pads and liners

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  • What are your totes and purses made from?

  • Our ‘Be Kinder To our Vagina’ totes and cosmetic purses are made with organic cotton and sustainable materials.

  • Why are your period products more expensive than mainstream brands?

  • Our high-quality products are made with 100% certified organic cotton, which is a more expensive, ethical material. Although our products seem to be more expensive, it works out as a few pence per tampon/pad/liner. We try to make these products as accessible as possible and offer 10% off orders when you set up a repeat purchase! With repeat orders, you also get hassle-free delivery, which is a cost-saver as well as a time-saver. We believe the benefits of switching outweigh the slight cost difference, it’s explored in this post here.

  • Are your period products hypoallergenic?

  • Our products are hypoallergenic and made from 100% certified organic cotton which is kinder to the skin and suitable for sensitive skin types.

  • Are your period products biodegradable?

  • We’re trying to make periods eco-friendlier. Our tampons, pads, and liners are biodegradable to reduce landfill waste. Always dispose of period products responsibly, find out more here.

  • What are your liners made from?

  • Our liners are made from 100% organic cotton, and a non-toxic adhesive. Free from synthetic fibres, pesticides, perfumes, chlorine or dioxins.

  • What’s the difference between TOTM ‘Day Pads’ and ‘Night Pads’?

  • Our day pads are perfect for a medium flow. Whereas our night pads have a higher absorbency, making them better for a heavier flow, or for use overnight

  • What are TOTM pads made from?

  • Our pads are made from 100% organic cotton, and a non-toxic adhesive. Free from synthetic fibres, pesticides, perfumes, chlorine or dioxins.

  • Are TOTM tampons as absorbent as other brands?

  • Yes! Our tampons conform to the standard absorbencies of up to 6g for Light, 6-9g for Medium, 9-12g for Super, and 12-15g Super Plus. It is important to use the correct absorbency on your period.

  • What are your applicators made from?

  • To further support our sustainable ethos, our tampons have cardboard applicators. Less waste, and less plastic!

  • What are your tampons made from?

  • Our tampons are made from 100% organic cotton. Free from synthetic fibres, pesticides, perfumes, chlorine or dioxins.

  • Are your products vegan?

  • Our products are produced without animal by-products or animal-derived ingredients and we don’t test on animals.

  • Are your products cruelty-free?

  • Of course! TOTM do not test any products on animals neither do we ask third parties to test on our behalf.

  • Why organic cotton?

  • Most high-street tampons are made from a blend of GM Cotton, rayon, and potentially harmful chemical additives. For more details on why organic cotton is better, see our pages ‘The Truth About Tampons’, and ‘Why Go Organic?’.

General information

  • Are you hiring?

  • As we’re growing, so is our team. You can find details of any current roles available on our jobs page.

  • Who is your expert consultant gynaecologist?

  • Ms. Anne Henderson is our consultant gynaecologist and resident health expert at TOTM. Ms. Henderson has been a consultant within the NHS and private sectors for over 15 years. You can find out more about Ms. Henderson and her work with us here.

  • What is the referral scheme?

  • Customers who switch to TOTM products, often tell us they want to convert all their friends or family members! We set up the referral scheme to reward you for helping us spread the word. Refer a friend to TOTM and we will credit your TOTM account with £5 anytime one of your friends places an order! Find your unique link in your TOTM account and share this with your friends. If they use that link to click through, we will trace them back to you and credit your account.

  • Do you have an affiliate scheme?

  • You bet! Find full details here.

  • Do you have product samples?

  • Due to the nature of the product, we unfortunately cannot fulfil all sample requests. If you are keen to give us a go remember there is no minimum order! We are also happy to answer any questions or queries you have. Feel free to get in touch through customercare@totm.com.

  • Are TOTM products available in retail stores?

  • You can find us on Ocado and Amazon. But only through totm.com are you able to set up a repeat order.

  • Where are your products made?

  • Our tampons, pads, and liners are made in Europe in compliance with the US FDA standards. They’re certified by GOTS (Global Organic Textile Standard), ICEA and carry the Cotton Seal, so you can be sure of the quality of materials.

  • Where are you based?

  • Our main office, where orders are distributed from, is based in Cardiff, Wales.

Payment options

  • Can I change my payment method?

  • If you set up a regular order, you can update or change your payment method in your account.

  • What payment methods can I use?

  • If you’re placing a one-off order you can pay using VISA, MasterCard, American Express, bank transfer, PayPal, or ApplePay. If you set up a subscription, you can pay using your bank account details (Direct Debit), VISA, MasterCard, or American Express. For full details check out our 'Ways to pay' page.

  • Can I place a one-time order?

  • Absolutely! If you would rather purchase your products as a one-off, or on an ad hoc basis, that’s not a problem. And if you set-up an account, we will remember your order details for next time. You could even set up a repeat order later.

Delivery & returns

  • Do you accept returns?

  • We want you to be happy with your TOTM products, however, due to the nature of the products we cannot accept returns due to change of mind. Returns will only be accepted if the goods are faulty, damaged, have been described incorrectly or if you have received an incorrect order. Please contact us within 14 days of delivery by either email customercare@totm.com or by telephone 029 2083 7480.

  • My delivery didn’t arrive, was incorrect or arrived damaged?

  • Email us at customercare@totm.com and we will help.

  • When will my order arrive?

  • Orders placed before 4 pm Mon-Fri will be dispatched the same day. Orders placed after 4 pm will be dispatched the next business day. Please allow 2-3 days for delivery. Please note, European orders will take approx. 3-5 days and international orders will take approx. 5-10 days for delivery.

  • Will I need to be home to receive my order?

  • We have specially designed our packaging to fit through a standard UK letterbox. Unfortunately, there are some homes with smaller letterboxes that our packaging will not fit through. But for the majority, you will not need to be home to receive your item.

  • How much does delivery cost?

  • UK Shipping is FREE when you order more than one item (i.e. 1 box of TOTM tampons, pads or liners). If you are ordering one item, a 99p shipping fee will be added at the checkout. Please note, our ‘Be Kinder to Your Vagina’ totes and cosmetic purses qualify for FREE UK shipping. For International orders, shipping is FREE when you spend £30. We charge for shipping on International orders under £30. A shipping fee of £5.99 will be added on at the checkout.

  • Where do you deliver?

  • We will ship anywhere in the world!

Repeat orders

  • What if I forget my account log-in details?

  • No worries, simply email customercare@totm.com and we will help you get back into your account.

  • How do I find my account?

  • Simply select the ‘sign in’ link at the top-right of our website, or click here. Use your login details to access and manage your account.

  • Will accessories be included in my repeat order?

  • If you purchase a TOTM tote or cosmetic purse and opt to set up repeat orders, don’t worry these items will not be included in your repeat order. These items will automatically process as a one-off purchase. FabLittleBags will be included in your repeat orders! Remember, you can update your order preferences in your account anytime.

  • When will my repeat order be billed?

  • Your first order and payment will be processed at the time of placing the order. Your repeat orders will then be billed using the same payment option and shipped 5 days before your selected frequency. This is to ensure your products arrive in time for your period

  • Can I pause, edit, or cancel my repeat order?

  • Absolutely! We aim to take a little of the hassle away from periods. So, there are no contracts or restrictions. You’re the boss! You have complete control over your repeat order. Manage your orders in your account and choose to pause, edit, or cancel anytime.

  • How does it work?

  • Simply select your products, then select a frequency which suits your cycle. We’ll then process your order each month, delivering the products you need, when you need them.

  • What are repeat orders?

  • Wouldn’t it be amazing if your tampons, pads or liners were delivered in sync with your cycle? Never get caught out again! Set up a repeat order to get your products delivered in time for your period each month, every month.

Giving back

  • Sounds great, I’d love to support this cause

  • If you would like to support GCF, you can find out more about them and the great work they do on their website here.

  • How do you give back?

  • We donate 10p from every box of TOTM product sold via our website to Gynaecological Cancer Fund. We also support GCF fundraising activity and awareness campaigns. Find out more about our support here.

  • Who are you giving to?

  • We have selected the GCF (Gynaecological Cancer Fund) as our charity for 2017, to support them in their mission to research and treat gynaecological cancers.

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