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Frequently Asked Questions

Have some questions about our company or our products? Our FAQs below should have the answer!

Can’t find what you’re looking for in the FAQs? Please get in touch with our customer care team.


Applicator Tampons

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

What are your applicator tampons made of?

Our applicator tampons have an organic cotton core, veil, and string. They also feature a biodegradable cardboard applicator and recyclable paper wrapper.

Are cardboard applicators easy to use?

We totally get that switching to cardboard applicators can be daunting, however they do the same job as plastic versions but without the environmental impact. Plastic tampon applicators are used for seconds but can stick around in landfill for up to 500 years. They cannot be widely recycled as they come into contact with bodily fluids therefore any form of plastic (whether conventional or bioplastic) will lead to plastic pollution. Our applicators are made with cardboard and will break down naturally after use.

To help you make the switch our applicators have a ‘twist-to-release’ to help the tampon glide out for a smoother insertion.

Are these as absorbent as other brands?

Our tampons comply with industry standard absorbency guidelines which you can find on the front of the pack and in our ‘help me choose’ guide above.

How are TOTM tampons different to other tampons?

Our tampons use 100% organic cotton from core to cover which sets them apart from other tampons on the market. Conventional tampons are typically made with non-organic cotton and rayon. They can also contain ingredients such as paraffin, glycerine, PEGs and titanium dioxide. These ingredients can all cause irritation during use and have a negative impact on the environment.

Our tampons do NOT use any of these ingredients. We use organic cotton from the core to the veil. Our veil helps to prevent fibre-shedding and irritation. Not all organic cotton tampons contain a veil, however we took this step for added comfort and safety.

Do your tampons contain PFAs?

PFA testing was conducted by EUROFINS in 2023 on our organic cotton pads, natural pads and tampons. All of them passed the test under the acceptance criteria specified by AFIRM Restricted Substances List 2023 ver.08. The method used in this test was the total fluorine content (meaning that different PFAS were tested, regardless of if they are or not regulated).

Are TOTM tampons sterile?

Absolutely! Safety is important to us at TOTM, that’s why our tampons are produced in a sterile environment with UV lamps based on ISO 9001, ISO 13485 and 21 CFR 820 (US FDA) standards.

Delivery & Returns

How much does delivery cost?

UK Shipping is FREE when you spend £15 or more. For a one-time purchase under £15, standard shipping (2-3 working days) is £2.50 and Express shipping is £4.99

When will my order arrive?

Orders placed before 4:30 pm Mon-Fri will be dispatched the same day. Orders placed after 4:30 pm on a weekday or over the weekend will be dispatched the next business day. Standard delivery takes 2-3 working days to arrive. Next day delivery will arrive one business day after your order is shipped. Unfortunately, due to reasons beyond our control and pressures being felt by all postal services due to the pandemic, some orders may take up to 7 days to arrive.

My delivery didn’t arrive, was incorrect or arrived damaged?

So sorry to hear this! Please email us at [email protected] and we will be able to help.

I have items missing in my order, what do I do?

Please allow 2-3 working days for all items to arrive. If you do not receive all items within this timeframe then please contact our customer care team who will happily provide assistance – [email protected].

What will my items be shipped in?

We pack our period care boxes in recyclable and biodegradable, sustainable paper mail bags. If orders contain 4 or more products we will ship your products in a sustainable cardboard box.

Where do you deliver?

At the moment, we only ship to the United Kingdom and the Channel Islands. Due to the difficulties associated with Brexit, it means that we can no longer support sending products from the UK to our overseas customers. We are planning to develop an overseas site in various jurisdictions so we are able to service our international customers- we’re hopeful this will be available later this year.

Can I return my order?

We want you to be happy with your TOTM products, however, due to the nature of the products we cannot accept returns due to change of mind. Returns will only be accepted if the goods are faulty, damaged, have been described incorrectly or if you have received an incorrect order. Please contact us within 14 days of delivery. Please email [email protected]. We are unable to refund subscription orders after they have been processed but don’t worry, we will always give you a reminder email before we process your order, so you can skip, donate it or rearrange delivery for another time.

Face mask

Is your face mask cruelty-free & vegan?

Yes, we’re proud to have our face mask registered with The Vegan Society. The product has never been tested on animals.

Is your face mask natural?

Our face mask is 98.8% natural.

Can you tell me what ingredients are in your face mask?

Our face mask includes the following ingredients:
Aqua (Water), Kaolin, Glycerin, Bentonite Helianthus annuss (Sunflower) Seed Oil, Butyrospermum Parkii (Shea) Butter, Simmondsia chinensis (Jojoba) seed oil, Cetearyl Alcohol, Coco-Glucoside, Charcoal Power, Benzyl Alcohol, Coconut Alcohol, Glyceryl Stearate, Dehydroacetic Acid, Disodium EDTA, Tocopherol, Citric Acid.

What is activated charcoal and how does it work?

Activated charcoal is created through the process of heating charcoal. Heating the charcoal causes expansion, which allows it to absorb pollutants and reduce the appearance of pores on your skin. It acts as a detoxifying agent, maximising the draw out of toxins, oil, and dirt from your skin

Does your face mask contain essential oils?

There are no essential oils in this formula.

Is your face mask fragranced?

Our face mask has a delicate natural scent (think marzipan), however the formula does not contain fragrance.

What type of skin is the face mask suitable for?

The face mask is suitable for oily & combination skin types. If you have dry combination skin, then it’s recommended to use on oilier areas such as the T-zone.

How do I use the face mask?

For best results, smooth an even layer of our charcoal activated face mask over your face, taking extra care around delicate areas such as eyes. Leave on for 5-10 minutes and then rinse off thoroughly with warm water.

How often can I use the face mask?

The face mask can be used weekly 😊

Is the face mask free from allergens?

Our face mask is allergen free. We do however always recommend carrying out a test patch 24 hours prior to use and discontinuing use if any kind of reaction is caused.

Can you use the face mask when pregnant?

We recommend conducting patch tests during pregnancy as the body can be much more sensitive than normal.

Where is your face mask produced?

Our face mask is produced in the United Kingdom to high ethical standards.

What is the shelf life for the face mask?

Stored away from direct sunlight & in a cool place, the face mask can be used for 12 months after opening.

How do I dispose of the packaging?

Our cartons are 100% recyclable so can be disposed of with your usual household recyclables. Separate the lid and jar and wash out with water. Our lids and jars are also 100% recyclable so can be disposed of with your usual household recyclables

General Information

Do you have a referral scheme?

Our referral scheme has been paused temporarily while we work on something bigger and better. We want to reward you for your loyalty as well as for helping us spread the word about our planet-friendly period care. Watch this space…

Where are you products made?

Our tampons, pads and liners are made in Europe in compliance with US FDA standards. They’re certified by GOTS (Global Organic Textile Standard), ICEA and carry the Cotton Seal, so you can be sure of the quality of materials.

Why are your products more expensive than conventional brands?

TOTM products use only 100% certified organic cotton with no synthetic fibres or nasty ingredients. Organic cotton is farmed using sustainable methods and Fairtrade principles. It is, therefore, more expensive to produce. We do try to price our period care as competitively as possible. We offer free shipping for subscription customers and one-off purchases over £10.

Do you charge tax?

No. Since the announcement in March 2020 that the tax would be scrapped, we put a plan together to bring down prices of our products so they’re more affordable for our customers. A price reduction has been applied across the whole of TOTMs range to account for the reduction in VAT from 5% to 0%, effective from 1st January 2021.

Do you have any discounts or promo codes?

We run promotional discounts at intervals throughout the year. To hear about the latest promotions and offers follows us on socials and be sure to sign up for our newsletters!

Are you planning to extend the range?

We are working on a number of product developments to extend the range. We will make announcements on our socials so stay tuned!

Can I please have a sample?

Due to the nature of the product, we unfortunately cannot fulfil all sample requests. We have switch kits available on the website that give you a mix of organic cotton tampons, pads and liners for £2 – they also include a discount for £2 off of your next subscription order should you decide you like the products!

How is best to dispose of the paper mail bags?

Although it’s a type of paper, this type of brown paper should be recycled in the cardboard recycling stream because it causes brown flecks in new paper.
Enter your postcode at https://www.recyclenow.com/what-to-do-with/cardboard-0 to check if you can recycle cardboard at home via your kerbside collection.

Do your products contain latex?

Our period care range is made from 100% certified organic cotton. None of the products contain latex. If there are any particular ingredients you’re concerned about please pop a message to [email protected].

Liners

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

What are your liners made from?

Our liners made from 100% certified organic cotton from the absorbent core through to the topsheet (the bit that sits against your skin). Unlike synthetic fibers which can lock in sweat and moisture, our organic cotton is soft and breathable. For added comfort and protection, our liners have layers of woven organic cotton to natural absorb menstrual flow. 

Alongside organic cotton, our liners feature a waterproof backsheet that’s certified compostable. To prevent any discomfort or irritation, our liners are made without rayon, fragrance/perfumes, dyes, chlorine bleach and artificial absorbents (SAP). 

Why are there 2 types of liners?

We offer our liners wrapped or unwrapped so you can choose what works best for you.  

Can you wear the liners with a thong?

You can wear our unwrapped liners with all underwear – including thongs. They feature two fold lines on the topsheet so you can adapt the shape to fit securely around a thong. 

Are these suitable for daily use?

Absolutely! Our liners are lightweight enough for daily use to absorbent very light/light fluid or discharge.

How do TOTM liners compare to other liners?

Our period care is designed to be different. We’re proud to use quality, sustainable materials throughout our range. Our organic cotton liners use 100% organic cotton from core to cover which sets us apart from the big brands and other eco brands in this space.

In other liners, you may find ingredients like fragrance, dyes, chlorine bleach and artificial absorbents (super absorbent polymers).  As we’re all about comfort at TOTM and want to prevent vaginal irritation, we leave ingredients such as this out of our liners. We love that organic cotton is naturally absorbent, super soft and breathable. It’s an eco-conscious alternative that’s kind to you and the planet. Our liners are still competitive in terms of absorbency however are the best choice for sensitive skin. 

Are your liners suitable for sensitive skin?

Our liners are hypoallergenic and ideal for sensitive skin. They are designed to prevent irritation such as itching, rashing and general discomfort.  

Are your liners scented?

Our liners are unscented as they do not contain any fragrance or perfumes. 

Menstrual Cups

Why try a reusable menstrual cup?

Reusable period menstrual cups are a great option if you’re looking to reduce waste on your period. On average, one menstrual cup can save 2400 tampons/pads from landfill per user (based on a cup lasting 10 years). Alongside reducing waste, a menstrual cup can help you save money every cycle – One menstrual cup replaces the need to buy other period care products.  

What are your cups made of?

Our cups are made with medical grade TPE, which is often used in medical equipment. We use TPE over silicone as it has a soft, flexible feel which moulds to the body when inserted. This means that (when placed correctly) our cup seals securely for added comfort and protection.  

Which size cup should I choose?

We offer standard guidelines to help you find the right cup, however these are just suggestions. If you need help deciding on a size, please drop us a message. Our standard guidelines are shown at the top of this page, just select ‘find my cup size.’

Are your cups suitable for sensitive skin?

Our cups do not contain phthalates, silicone, latex, or BPA. They are hypoallergenic and suitable for sensitive skin.

How do your insert the cup?

To insert the cup, you’ll need to fold it beforehand. There are many different ways to fold a menstrual cup. We’ve linked a few suggested folds here. It’s important to relax and try out a few folds until you find what works best for you.

How do you clean the cup?

You need to sterilise your cup before use by boiling it in water for 3-4 minutes. Once cooled, you can then insert the cup to use on your period. When you need to change the cup, you need to gently squeeze the sides of the cup to release the seal and then remove the cup. You can then empty your blood into the toilet, give the cup a rinse under water and re-insert.

Natural Pads

Are these pads organic?

Our natural pads feature a 100% organic cotton topsheet (the bit that comes into contact with your body). The absorbent core is made with sustainably-sourced, renewable wood pulp fluff which is totally-chlorine free (TCF).

By using organic and biodegradable materials, all of our pads help to reduce plastic waste. If you’re looking for pads that are made with organic cotton from cover to core, you can shop our core pad range here.

Is wood pulp the same as rayon?

No, wood pulp (if sustainably and responsibly sourced) in it’s raw form is renewable, however many period care products chemically process this to create rayon or viscose – a process that is not environmentally-friendly. Furthermore, the rayon is often bleached which can also produce dioxins.

Our new pads do not contain rayon or viscose and we use woodpulp fluff that is sustainably-sourced, renewable, and totally chlorine free (TCF).

Do these pads contain artificial absorbents?

Absolutely not! We created these pads as an ethical alternative to pads which contain SAPs or superabsorbent polymers.  SAPs offer a cheap and effective way to enhance absorbency, however they are mostly produced from petrochemicals and can take up to 500 years to degrade.  We use organic and renewable materials in our pads to absorb your flow naturally. Our goal is to continually develop our pad range so we can cater for all different flows without the use of conventional SAP. If you’re curious if the pads you use contain SAP, you can test it out by pouring water on top of the pad. If you see a mound form or slush appear beneath the top layer, then it probably contains SAP.

Where are your products made?

All TOTM period care products are ethically-manufactured in Europe.

Are these pads carbon neutral?

Yes, all TOTM tampons, pads and liners are carbon neutral, as well as our business. We work closely with our partners at ClimatePartner to ensure that we calculate, reduce, and offset our carbon emissions.

What is your packaging made from?

We’re proud to use plastic-free packaging across the range. Our products are packed in cardboard boxes which are fully recyclable. If you’re shopping our range direct, our home delivery boxes use FSC-certified cardboard to align with our ethical sourcing policies. If, however, you’re shopping our range in-store, our boxes use recycled cardboard.

Are your pads suitable for sensitive skin?

Our pads are hypoallergenic and ideal for sensitive skin. They are designed to prevent irritation such as itching, rashing and general discomfort.  

Are your products cruelty free and vegan?

All TOTM period care products are registered with  The Vegan Society and carry the Vegan Trademark. The Vegan Society’s standards for the Vegan Trademark includes both no animal ingredients, and no animal testing (at the initiative of the company or on its behalf, or by parties over whom the company has effective control).

Non-Applicator Tampons

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

What are your wrappers made from?

You’ll usually find non-applicator tampons are wrapped in plastic however we were proudly the first UK period care brand to switch to recyclable paper wrappers. Our non-apps are totally plastic-free – including the wrappers! 

Are these as absorbent as other brands?

Our tampons comply with industry standard absorbency guidelines which you can find on the front of the pack and in our ‘help me choose’ guide above.

How are TOTM tampons different to other tampons?

Our tampons use 100% organic cotton from core to cover which sets them apart from other tampons on the market. Conventional tampons are typically made with non-organic cotton and rayon. They can also contain ingredients such as paraffin, glycerine, PEGs and titanium dioxide. These ingredients can all cause irritation during use and have a negative impact on the environment.

Our tampons do NOT use any of these ingredients. We use organic cotton from the core to the veil. Our veil helps to prevent fibre-shedding and irritation. Not all organic cotton tampons contain a veil, however we took this step for added comfort and safety.

Do your tampons contain PFAs?

PFA testing was conducted by EUROFINS in 2023 on our organic cotton pads, natural pads and tampons. All of them passed the test under the acceptance criteria specified by AFIRM Restricted Substances List 2023 ver.08. The method used in this test was the total fluorine content (meaning that different PFAS were tested, regardless of if they are or not regulated).

What are your non-applicator tampons made from?

Our non-applicator tampons have an organic cotton core, veil, and string. 

Are TOTM tampons sterile?

Absolutely! Safety is important to us at TOTM, that’s why our tampons are produced in a sterile environment with UV lamps based on ISO 9001, ISO 13485 and 21 CFR 820 (US FDA) standards.

Organic Cotton Range

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

Why organic cotton?

Organic cotton is grown without the use of toxic pesticides. It’s GM-free and has a naturally soft, breathable texture. This makes it ideal for use in period care which comes into contact with the sensitive and highly absorbent vaginal area. Mainstream tampons, pads and liners are made with conventional cotton and have been found to also contain additional synthetic materials such as rayon, plastics and artificial absorbents. We use organic cotton as it’s kind to the body and the environment.

Is your organic period care cruelty-free & vegan?

We’re extremely proud our product range is certified cruelty-free and vegan by The Vegan Society & PETA.

Is your organic cotton period care biodegradable?

Our tampons, pads and liners are all made with 100% organic cotton. Cotton is biodegradable and will breakdown naturally in landfill. We also use sustainable packaging in the range. Including biodegradable cardboard tampon applicators and compostable pad wrappers.

Where do you source your cotton from?

The organic cotton is sourced from various Fairtrade farms to ensure we can secure the best cotton available, whilst keeping our prices down.

Are your products sterile and safe to use?

Absolutely! TOTM products go through a very strict selection and sterilisation process within an FDA approved facility. We have strict internal policies and procedures which enables us to produce the safest and best quality products within the market, which we’re extremely proud of.

Is your organic period care hypoallergenic?

Our organic cotton period care range is GOTS certified, hypoallergenic and clinically proven non-irritating.

Are your products plastic-free?

Our organic cotton period care range is made from 100% certified organic cotton. Absolutely no nasty chemicals, synthetic fibres or perfumes. We choose to use a biodegradable and compostable cardboard applicator for our tampons to avoid using any plastic. Our pads and liners are wrapped in a natural biofilm, made from corn starch which is a completely natural, non-food ingredient. The backing strip we use for our pads and liners is paper which is recyclable providing it is clean. The wrap and backing sheet is also OK!Compost certified.

Organic Switch Kits

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

Organic Vegan Chocolate

Is your chocolate bar cruelty-free & vegan?

We’re extremely proud that our organic dark chocolate infused with blood orange is certified cruelty-free and vegan by The Vegan Society.

Can you tell me what ingredients are in your chocolate bar?

Our creamy, vegan chocolate bar uses fair-trade ingredients and is free from palm-oil, soy, artificial colours and flavourings. The ingredients include organic dark chocolate; (cocoa mass 66%, organic sugar 26%, organic cocoa butter 8%, organic vanilla powder) & blood orange oil.

How is the blood orange taste added?

The bars are infused with an oil extracted naturally from blood oranges. Simple as that!

Does your chocolate bar contain any palm oil, soy or any artificial colours or flavouring?

Absolutely not. The chocolate only includes certified fair trade ingredients. The chocolate bars are free from palm oil, soy, artificial colours and flavourings.

What is the percentage of cocoa in your chocolate bars?

Each chocolate bar contains 74% cocoa solids.

How big is your chocolate bar?

Each chocolate bar weighs 100g and is 7.7cm W x 15.9cm H.

Is your chocolate bar ethically sourced?

Yes! The chocolate is produced using organic and fair trade practices, from selecting the cocoa beans to production. We source chocolate that is free from soy lecithin because the way soy is grown is not ethical.

Is the chocolate bar free from allergens/nuts?

Although we are careful to avoid cross-contamination, we cannot guarantee the chocolate is free from any allergens/nuts as they are made in a kitchen where allergens are present.

Is your chocolate bar gluten-free?

The chocolate bars are free from ingredients that contain gluten, however, they are all made in a kitchen where gluten is present, so we unfortunately cannot guarantee.

Where can I find the nutritional information for the chocolate?

You can find all nutritional information on the reverse of the chocolate packaging. If you would like specific information before purchasing please pop an email to [email protected] and we can help!

Where is your chocolate bar produced?

The chocolate bar is hand made for TOTM by The Little Welsh Chocolate Company.

Pads

Do you use certified organic cotton?

We do! Our tampons, pads and liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS has a defined set of criteria for organic fibres, including ecological and social criteria.

What is your packaging made from?

We’re proud to use plastic-free packaging across the range. Our products are packed in cardboard boxes which are fully recyclable. If you’re shopping our range direct, our home delivery boxes use FSC-certified cardboard to align with our ethical sourcing policies. If, however, you’re shopping our range in-store, our boxes use recycled cardboard.

Are your pads suitable for sensitive skin?

Our pads are hypoallergenic and ideal for sensitive skin. They are designed to prevent irritation such as itching, rashing and general discomfort.  

Are your products cruelty free and vegan?

All TOTM period care products are registered with  The Vegan Society and carry the Vegan Trademark. The Vegan Society’s standards for the Vegan Trademark includes both no animal ingredients, and no animal testing (at the initiative of the company or on its behalf, or by parties over whom the company has effective control).

Do your pads contain PFAs or titanium dioxide?

We recognise that there are growing concerns over the use of titanium dioxide and PFA (forever chemicals) in period care products. At TOTM, we never add titanium dioxide to any of our organic cotton products. With PFAs, PFA testing was conducted by EUROFINS in 2023 on our organic cotton pads, natural pads and tampons. All of them passed the test under the acceptance criteria specified by AFIRM Restricted Substances List 2023 ver.08. The method used in this test was the total fluorine content (meaning that different PFAS were tested, regardless of if they are or not regulated).

How do TOTM pads compare to other brands?

Our period care is designed to be different. We’re proud to use quality, sustainable materials throughout our range. Our organic cotton pads use 100% organic cotton from core to cover which sets us apart from the big brands and other eco brands in this space.

In other pads, you may find ingredients like fragrance, dyes, chlorine bleach and artificial absorbents (super absorbent polymers).  In fact, SAP is often found in conventional pads and bamboo pads. As we’re all about comfort at TOTM and want to prevent vaginal irritation, we leave ingredients such as this out of our pads. We love that organic cotton is naturally absorbent, super soft and breathable. It’s an eco-conscious alternative that’s kind to you and the planet. Our pads are still competitive in terms of absorbency however are the best choice for sensitive skin.

What are your pads made from?

TOTM pads are made from 100% GOTS certified organic cotton from the topsheet through to the absorbent core. They are made without rayon, fragrance/perfumes, dyes, artificial absorbents (SAP) and chlorine bleach.

Payment Options

Can I change my payment method?

If you set up a regular order, you can update or change your payment method in your account, at any time. Any issues, feel free to pop and email to [email protected].

What payment methods can I use?

If you’re placing a one-off order you can pay using VISA, MasterCard, American Express, bank transfer, PayPal, or ApplePay. If you set up a subscription, you can pay using PayPal, GoCardless (Direct Debit), VISA, MasterCard, or American Express.

Do you offer key worker discounts?

We do! You can receive 20% off of your TOTM subscription for each and every order. To be eligible for this discount, you must be registered with one of the following:

Health Service Discounts
NHS Staff Benefits
NHS Discount Offers
Charity Worker Discounts
Discount for Teachers
Discount for Carers

All you have to do is log in and search for TOTM to find your exclusive discount code, then apply this at the checkout when you set up a subscription with us.

Do you offer student discount?

We sure do! Unlock 15% student discount on your first and all recurring subscription orders with TOTUM, the #1 student discount card and app.

For instant access to this discount simply register and verify your student status with TOTUM. It’s free!

Subscription

How does a TOTM subscription work?

When we talk about subscriptions or subscribing, all we really mean is an automatic top-up of your favourite products. We created this service so you’re always prepared for your period with planet-friendly products. You decide if you want a product once every 4 or 8 weeks and we will deliver these to your door, without you having to do a thing. Subscriptions are completely flexible and you have total control – plus, you save 5% with every order. You can edit, pause, skip or cancel whenever you need to at any time from your subscriber dashboard. If you have any issues or questions, you can pop our support team an email at [email protected] and they’ll be able to help!

Can I cancel or pause at any time?

Absolutely – we want you to love your subscription and never feel trapped by it. You can easily cancel or pause at any time from your subscriber dashboard. Log into your dashboard, go to “Account Details” in the menu, click on the section called “Pause or cancel subscription”. If you have multiple subscriptions then choose the one you would like to pause or cancel.

How can I make a one-off purchase?

Simple! You just need to log out of your TOTM account and select the products you would like. When you’re ready to check-out, please choose the option ‘just this once’.

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