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Frequently Asked Questions


Applicator Tampons

Do your tampons contain rayon?

No, our tampons do not contain any rayon. We’re proud to use certified organic cotton.

Do your tampons contain heavy metals?

Our tampons are certified to the Global Organic Textiles Standard (GOTS). Independent third-parties vigorously test our entire supply chain before we are submitted as part of a GOTS audit, meaning even the purest of organic cotton fibres undergo testing for heavy metals. GOTS place limit values on safe, low concentrations of these heavy metals and we are pleased to report that TOTM complies with this, and that additional testing of our products showed no detection whatsoever of heavy metals such arsenic, lead, or cadmium.

Safety is important to us at TOTM, that’s why our tampons are produced in a sterilised environment with UV lamps based on ISO 9001, ISO 13485 and 21 CFR 820 (US FDA) standards.

Is it easy to use a cardboard applicator?

Plastic applicators take 500-800 years to break down, so we’re proud to offer a planet-friendly alternative with our cardboard applicators. They work a little differently as you’ll need to twist the applicator to smoothly release the tampon. It’s a small change, but you’ll feel good knowing it’s BPA-free and better for the planet!

Are the tampons compostable?

Cotton is a natural, biodegradable product, meaning it breaks down in a compost pile or bin (unlike plastic).

How do these tampons compare to other brands?

Our tampons are made with 100% organic cotton, from core to cover, unlike conventional tampons, which often contain non-organic cotton, rayon, plastic, and additives like paraffin, glycerin, PEGs, and titanium dioxide. We also include a protective veil on all our tampons (non-applicator tampons have a double-woven veil for complete coverage) to prevent fibre-shedding and provide extra comfort and safety.

Delivery & Returns

How much does delivery cost?

Enjoy free shipping on orders over £15! For any orders below £15, there’s a flat rate of just £2.50. Need it sooner? We also offer express shipping for £4.99.

When will my order arrive?

All orders placed before 4:30 PM, Monday to Friday, will be dispatched on the same day. If you place your order after 4:30 PM on a weekday, it will be dispatched the next business day. Orders made on Saturday or Sunday will be shipped on the following Monday.

Once you place your order, we’ll send you a confirmation email right away, followed by a separate email to let you know when it’s been dispatched.

  • Standard delivery (Royal Mail 2nd class): estimated 2-3 working days.
  • Express delivery (Royal Mail 1st class): estimated 1-2 working days.
  • Orders over £50 (UPS): estimated 2-3 working days.

My delivery didn’t arrive, was incorrect or arrived damaged?

So sorry to hear this! Please email us at [email protected] and we will be able to help.

I have items missing in my order, what do I do?

Please allow 2-3 working days for all items to arrive. If you do not receive all items within this timeframe then please contact our customer care team who will happily provide assistance – [email protected].

What will my items be shipped in?

We’ll deliver your TOTM order in a recyclable cardboard box (the box has pink lines on it and a ‘You’ve Got This’ slogan).

Where do you deliver?

We deliver across the UK and Channel Islands – hopefully  we’ll expand to other countries soon!

Can I return my order?

We want you to love your TOTM products. While we hope you’re always happy with your purchase, due to the nature of our products, we’re unable to accept returns for a change of mind.

However, if something isn’t quite right—whether the goods are faulty or if you’ve received the wrong order—please reach out to us. We’ll be happy to help resolve it for you. Please contact us within 14 days of delivery by email here.

Face mask

Why can’t I find TOTM face masks and TOTM chocolate bars?

Unfortunately, we’ve discontinued these products from our range. We’re all about ethical period care and are focused on creating new products that inspire better, sustainable ways to manage your period. If you have any suggestions, feel free to drop us a message anytime.

General Information

Do you have a referral scheme?

Our referral scheme has been paused temporarily while we work on something bigger and better. We want to reward you for your loyalty as well as for helping us spread the word about our planet-friendly period care. Watch this space…

Where are your products made?

All TOTM period care products are ethically-manufactured in Europe.

Why are your products more expensive than conventional brands?

At TOTM, we use only 100% certified organic cotton and natural materials, free from synthetic fibres or harsh ingredients. Our organic cotton is responsibly sourced, meeting strict social and environmental standards. While this makes our products a bit more expensive to produce than conventional period care, we’re proud to offer one of the most affordable eco-friendly ranges in the UK!

Do you have any discounts or promo codes?

We run promo discounts throughout the year. Follow us on socials and sign up for our newsletter to stay in the loop on the latest offers!

Can I please have a sample?

While we don’t offer free samples, we’ve got a sample kit for just £2! It includes a mix of our best-selling tampons, pads, and liners. Plus, you’ll get a £2 discount code to use on your first order.

Do your products contain latex?

Our period care range is made from 100% certified organic cotton. None of the products contain latex. If there are any particular ingredients you’re concerned about please pop a message to [email protected].

Liners

Do you use certified organic cotton in your liners?

All TOTM liners are made with organic cotton that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). GOTS sets clear standards for organic fibers, focusing on both environmental and social responsibility.

Are your liners suitable for sensitive skin?

Made with breathable organic cotton, our liners are hypoallergenic and gentle on sensitive skin.

Are the liners scented?

No, our liners are non-scented and do not contain any fragrance or perfumes.

Can I use your liners for light incontinence?

Some TOTM customers use our liners for light incontinence, but just a heads-up, they’re best for very light flow. We don’t have a bladder care range as of yet, but you might want to check out our pads or grab a sample kit to see if they work for you.

How do these liners compare to other brands?

We’re proud to use the best quality, sustainable materials throughout our range. Our organic cotton liners use 100% organic cotton which sets us apart from the big brands and other eco brands. In other liners, you can often find ingredients like fragrance, dyes, chlorine bleach and artificial absorbents (SAP).

Are these plastic-free liners?

Our liners use 100% organic cotton and do not use petroleum-derived plastics.

Where are TOTM products made?

We’re a UK based brand, and all our products are ethically manufactured in Europe.

Menstrual Cups

What menstrual cup size should I go for?

Our menstrual cup comes in 3 different sizes. To find the right size for, you can check out our size guide. If you need any help choosing a cup, please drop us a message anytime. When trying the cup for the first time, if you find it tricky to insert or if it’s leaking then you might need to try another size.

What are your cups made of?

Our cups are made from medical grade TPE (often used in medical equipment).  When designing our cup, we chose TPE over silicone because it has a soft, flexible feel that naturally warms and molds to your body when inserted, giving you a comfy and secure fit.

Is it difficult to use a menstrual cup?

Since menstrual cups sit lower than tampons and collect your flow instead of absorbing it, it might take a little getting used to. On average, it takes about three menstrual cycles to get the hang of using a cup. We recommend trying it out at home for the first time and experimenting with a few different folds until you find what works best for you. If you’re new to cups and want some handy tips, check out this article.

How long can I wear a cup?

A menstrual cup can typically be worn for 6 to 12 hours depending on your flow. However, if you can change every 4-6 hours then that is advisable to keep your vagina happy and healthy.

Can I use a menstrual cup during exercise or swimming?

Yes! Menstrual cups are ideal for physical activities such as exercise or swimming.

Where are TOTM products made?

We’re a UK based brand, and all our products are ethically manufactured in Europe.

Natural Pads

Are your pads suitable for sensitive skin?

Our organic and natural pads are hypoallergenic, clinically proven non-irritating and gentle on sensitive skin.

What’s the difference between TOTM Organic and TOTM Natural pads?

Our award-winning Organic Cotton Pads have been a fan favorite since launch, made with certified organic cotton from core to cover. We introduced our Natural Pads as a budget-friendly option that still aligns with our values. These pads feature an organic cotton cover and a certified compostable backsheet, with a core made from FSC-certified, totally chlorine-free wood pulp. Absorbency may differ slightly, but both ranges uphold the TOTM promise of quality, comfort, and sustainability. All TOTM pads are free from fragrance, dyes, chlorine bleach, and artificial absorbents (SAP).

Are the pads scented?

No, our pads are unscented and do not contain any fragrance or perfumes.

Do the pads have wings?

All our pads have wings to keep the pad in place during wear.

Where are TOTM products made?

We’re a UK based brand, and all our products are ethically manufactured in Europe.

Non-Applicator Tampons

Do your non-app tampons have a plastic wrapper?

Good news! Our non-applicator tampons come in paper wrappers instead of plastic. We were the first UK period care brand to make this eco-friendly switch, wrapping our non-apps in paper to help protect the planet.

Do your tampons contain rayon?

No, our tampons do not contain any rayon. We’re proud to use certified organic cotton.

Do your tampons contain heavy metals?

Our tampons are certified to the Global Organic Textiles Standard (GOTS). Independent third-parties vigorously test our entire supply chain before we are submitted as part of a GOTS audit, meaning even the purest of organic cotton fibres undergo testing for heavy metals. GOTS place limit values on safe, low concentrations of these heavy metals and we are pleased to report that TOTM complies with this, and that additional testing of our products showed no detection whatsoever of heavy metals such arsenic, lead, or cadmium.

Safety is important to us at TOTM, that’s why our tampons are produced in a sterilised environment with UV lamps based on ISO 9001, ISO 13485 and 21 CFR 820 (US FDA) standards.

Are the tampons compostable?

Cotton is a natural, biodegradable product, meaning it breaks down in a compost pile or bin (unlike plastic).

How do these tampons compare to other brands?

Our tampons are made with 100% organic cotton, from core to cover, unlike conventional tampons, which often contain non-organic cotton, rayon, plastic, and additives like paraffin, glycerin, PEGs, and titanium dioxide. We also include a protective veil on all our tampons (non-applicator tampons have a double-woven veil for complete coverage) to prevent fibre-shedding and provide extra comfort and safety.

Organic Cotton Range

Why organic cotton?

Organic cotton is grown without the use of toxic pesticides. It’s GM-free and has a naturally soft, breathable texture. This makes it ideal for use in period care which comes into contact with the sensitive and highly absorbent vaginal area. Mainstream tampons, pads and liners are made with conventional cotton and have been found to also contain additional synthetic materials such as rayon, plastics and artificial absorbents. We use organic cotton as it’s kind to the body and the environment.

Is your organic period care cruelty-free & vegan?

We’re extremely proud our product range is certified cruelty-free and vegan by The Vegan Society & PETA.

Is your organic cotton period care biodegradable?

Our tampons, pads, and liners are made with 100% organic cotton. We love organic cotton as it’s responsibly sourced and biodegradable. To help reduce waste, we also use sustainable packaging, like biodegradable cardboard tampon applicators and certified compostable pad wrappers.

Where do you source your cotton from?

The organic cotton is sourced from various Fairtrade farms to ensure we can secure the best cotton available, whilst keeping our prices down.

Are your products sterile and safe to use?

Absolutely! TOTM products go through a very strict selection and sterilisation process within an FDA approved facility. We have strict internal policies and procedures which enables us to produce the safest and best quality products within the market, which we’re extremely proud of.

Is your organic period care hypoallergenic?

Our organic cotton period care range is GOTS certified, hypoallergenic and clinically proven non-irritating.

Are your products plastic-free?

Our period care is designed to reduce plastic waste and is free of petroleum-derived plastics. TOTM tampons, pads and liners are made with certified organic cotton and natural materials. To learn more about product ingredients, please check out each product page.

Organic Vegan Chocolate

Why can’t I find TOTM face masks and TOTM chocolate bars?

Unfortunately, we’ve discontinued these products from our range. We’re all about ethical period care and are focused on creating new products that inspire better, sustainable ways to manage your period. If you have any suggestions, feel free to drop us a message anytime.

Pads

Do you use certified organic cotton in these pads?

Our organic cotton pads are made with organic cotton (absorbent core and topsheet) that’s certified by ICEA to comply with the Global Organic Cotton Textiles Standard (GOTS). Learn more about organic cotton here.

Are your pads suitable for sensitive skin?

Our organic and natural pads are hypoallergenic, clinically proven non-irritating and gentle on sensitive skin.

What’s the difference between TOTM Organic and TOTM Natural pads?

Our award-winning Organic Cotton Pads have been a fan favorite since launch, made with certified organic cotton from core to cover. We introduced our Natural Pads as a budget-friendly option that still aligns with our values. These pads feature an organic cotton cover and a certified compostable backsheet, with a core made from FSC-certified, totally chlorine-free wood pulp. Absorbency may differ slightly, but both ranges uphold the TOTM promise of quality, comfort, and sustainability. All TOTM pads are free from fragrance, dyes, chlorine bleach, and artificial absorbents (SAP).

Are the pads scented?

No, our pads are non-scented and do not contain any fragrance or perfumes.

Do the pads have wings?

All TOTM pads have wings to keep the pad in place during wear.

How do these pads compare to other brands?

We’re proud to use the best quality, sustainable and natural materials throughout our range. Our organic cotton pads use 100% organic cotton from core to cover which sets us apart from the big brands and other eco brands. In other pads, you can often find ingredients like fragrance/perfumes, dyes, chlorine bleach and super absorbent polymers (SAP).

Do your pads contain artificial absorbent?

We make our pads without SAP to leave out artificial absorbents and protect the planet. Derived from petroleum, SAP can take up to 500 years to break down. It’s commonly found in conventional pads and bamboo pads, so we suggest always checking the ingredients.

Payment Options

Can I change my payment method?

If you set up a regular order, you can update or change your payment method in your account, at any time. Any issues, feel free to pop and email to [email protected].

What payment methods can I use?

If you’re placing a one-off order you can pay using VISA, MasterCard, American Express, bank transfer, PayPal, or ApplePay. If you set up a subscription, you can pay using PayPal, GoCardless (Direct Debit), VISA, MasterCard, or American Express.

Do you offer key worker discounts?

We do! You can receive 20% off of your TOTM subscription for each and every order. To be eligible for this discount, you must be registered with one of the following:

Health Service Discounts
NHS Staff Benefits
NHS Discount Offers
Charity Worker Discounts
Discount for Teachers
Discount for Carers

All you have to do is log in and search for TOTM to find your exclusive discount code, then apply this at the checkout when you set up a subscription with us.

Do you offer student discount?

We do! Student can enjoy a discount on our range. Just head over to TOTUM or Pion (Student Beans) to grab your discount code if you’re registered.

Power Packs

Are bulk buys packed in individual boxes?

Yes, we offer our individual product boxes as a bulk buy option. So, if you grab a Light Pads Power Pack (for example), you’ll get 4 boxes of 10 pads—so that’s 40 pads total.

Do your products have an expiry date?

Our products don’t have expiry dates as long as they’re sealed and stored in a cool, dry place. If you’re keeping tampons for a while, just make sure the string stays intact when you lightly pull it to ensure they’re safe to use. Drop us a message if you need further support here.

Will I get free shipping with a bulk buy Power Pack?

We offer free shipping on all orders over £15. Most of our bulk buys qualify, excluding light pads.

Do you offer storage or display units for period care?

If you’re stocking up your workplace, we’ve got display units available to purchase. Just message our team, and we’ll be happy to help you out.

Subscription

How does a TOTM subscription work?

We offer hassle-free repeat deliveries with our subscription service. It’s designed to make it super easy to stay stocked up on your fave TOTM period care products. Plus, you’ll save on every order when you subscribe! You can choose to get deliveries every 4 or 8 weeks—it’s totally up to you. Manage everything through your subscriber dashboard, and there’s no long-term commitment or contracts. It’s super easy to edit, pause, or cancel whenever you need.

Can I cancel or pause at anytime?

Absolutely! Managing your subscription is a breeze. Just log into your subscriber dashboard, and you can edit, pause, or cancel your orders anytime you need to.

How can I make a one-off purchase?

If you’re new to TOTM, you can easily make a one-off purchase through our shop or product pages. Already a subscriber and want to grab something one-off? No worries! Just log out of your account and shop on our main website. You can also check out as a guest if that’s easier!

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