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Frequently Asked Questions

Have some questions about our company or our products? Our FAQs below should have the answer!

Can’t find what you’re looking for in the FAQs? Please get in touch with our customer care team.


Applicator Tampons

Are TOTM tampons sterile?

Absolutely! TOTM products go through a very strict selection and sterilisation process within an FDA approved facility. We have strict internal policies and procedures which enables us to produce the safest and best quality products within the market, which we’re extremely proud of.

How do I dispose of the tampon?

TOTM tampons are made from 100% certified organic cotton, which means they are biodegradable and compostable. You can either pop them out with your usual household waste, or they can be composted, providing your compost is sealed & functions correctly, reaching the required optimum temperature. Never flush your tampons, applicators or any packaging.

Can the tampons and wrappers be composted in a home compost?

Yes, they can, providing the compost is well-sealed with the correct composting conditions, and functions to the required optimum temperature.

What are your tampon wrappers made from?

All our tampon wrappers are made from 100% recyclable paper.

How do I dispose of the applicator?

Cardboard can only be recycled if it’s clean, so the applicators should be disposed of with your usual household waste, where they will break down naturally in landfill.

How do I dispose of the paper wrapper?

Our paper wrappers can be put in the paper recycling stream providing there’s no menstrual fluid on them. Most local authorities accept paper in their recycling collections.

Are your tampons suitable for vegans?

Absolutely! We’re certified by The Vegan Society.

Do TOTM tampons offer the same protection as conventional brands?

Yes, our tampons conform the industry standards. The absorbencies are as follows: Light <6g, Medium 6-9g, Super 9-12g & Super Plus 12-15g

Are your tampons cruelty-free?

We’re extremely proud our product range is certified cruelty-free and vegan by The Vegan Society & PETA.

What are your tampon applicators made of?

We choose to use carboard for our twist-to-release applicators to avoid using any plastic. The applicator is biodegradable and compostable.

Delivery & Returns

How much does delivery cost?

UK Shipping is FREE when you subscribe or place a one-off order for £15 or more. For a one-time purchase under £15, standard shipping (2-3 working days) is £2 and Express shipping is £4.99

When will my order arrive?

Orders placed before 4:30 pm Mon-Fri will be dispatched the same day. Orders placed after 4:30 pm on a weekday or over the weekend will be dispatched the next business day. Standard delivery takes 2-3 working days to arrive. Next day delivery will arrive one business day after your order is shipped. Unfortunately, due to reasons beyond our control and pressures being felt by all postal services due to the pandemic, some orders may take up to 7 days to arrive.

My delivery didn’t arrive, was incorrect or arrived damaged?

So sorry to hear this! Please email us at [email protected] and we will be able to help.

I have items missing in my order, what do I do?

Please allow 2-3 working days for all items to arrive. If you do not receive all items within this timeframe then please contact our customer care team who will happily provide assistance – [email protected]

What will my items be shipped in?

We pack our period care boxes in recyclable and biodegradable, sustainable paper mail bags. If orders contain 4 or more products we will ship your products in a sustainable cardboard box.

Where do you deliver?

At the moment, we only ship to the United Kingdom and the Channel Islands. Due to the difficulties associated with Brexit, it means that we can no longer support sending products from the UK to our overseas customers. We are planning to develop an overseas site in various jurisdictions so we are able to service our international customers- we’re hopeful this will be available later this year.

Can I return my order?

We want you to be happy with your TOTM products, however, due to the nature of the products we cannot accept returns due to change of mind. Returns will only be accepted if the goods are faulty, damaged, have been described incorrectly or if you have received an incorrect order. Please contact us within 14 days of delivery. Please email [email protected] We are unable to refund subscription orders after they have been processed but don’t worry, we will always give you a reminder email before we process your order, so you can skip, donate it or rearrange delivery for another time.

Face mask

Is your face mask cruelty-free & vegan?

Yes, we’re proud to have our face mask registered with The Vegan Society. The product has never been tested on animals.

Is your face mask natural?

Our face mask is 98.8% natural.

Can you tell me what ingredients are in your face mask?

Our face mask includes the following ingredients:
Aqua (Water), Kaolin, Glycerin, Bentonite Helianthus annuss (Sunflower) Seed Oil, Butyrospermum Parkii (Shea) Butter, Simmondsia chinensis (Jojoba) seed oil, Cetearyl Alcohol, Coco-Glucoside, Charcoal Power, Benzyl Alcohol, Coconut Alcohol, Glyceryl Stearate, Dehydroacetic Acid, Disodium EDTA, Tocopherol, Citric Acid.

What is activated charcoal and how does it work?

Activated charcoal is created through the process of heating charcoal. Heating the charcoal causes expansion, which allows it to absorb pollutants and reduce the appearance of pores on your skin. It acts as a detoxifying agent, maximising the draw out of toxins, oil, and dirt from your skin

Does your face mask contain essential oils?

There are no essential oils in this formula.

Is your face mask fragranced?

Our face mask has a delicate natural scent (think marzipan), however the formula does not contain fragrance.

What type of skin is the face mask suitable for?

The face mask is suitable for oily & combination skin types. If you have dry combination skin, then it’s recommended to use on oilier areas such as the T-zone.

How do I use the face mask?

For best results, smooth an even layer of our charcoal activated face mask over your face, taking extra care around delicate areas such as eyes. Leave on for 5-10 minutes and then rinse off thoroughly with warm water.

How often can I use the face mask?

The face mask can be used weekly 😊

Is the face mask free from allergens?

Our face mask is allergen free. We do however always recommend carrying out a test patch 24 hours prior to use and discontinuing use if any kind of reaction is caused.

Can you use the face mask when pregnant?

We recommend conducting patch tests during pregnancy as the body can be much more sensitive than normal.

Where is your face mask produced?

Our face mask is produced in the United Kingdom to high ethical standards.

What is the shelf life for the face mask?

Stored away from direct sunlight & in a cool place, the face mask can be used for 12 months after opening.

How do I dispose of the packaging?

Our cartons are 100% recyclable so can be disposed of with your usual household recyclables. Separate the lid and jar and wash out with water. Our lids and jars are also 100% recyclable so can be disposed of with your usual household recyclables

General Information

Can I refer a friend to TOTM?

Yes, we love it when our community introduce our planet-friendly period care to their friends and family. Learn more and get signed up to our referral scheme here.

Where are you products made?

Our tampons, pads and liners are made in Europe in compliance with US FDA standards. They’re certified by GOTS (Global Organic Textile Standard), ICEA and carry the Cotton Seal, so you can be sure of the quality of materials.

Why are your products more expensive than conventional brands?

TOTM products use only 100% certified organic cotton with no synthetic fibres or nasty ingredients. Organic cotton is farmed using sustainable methods and Fairtrade principles. It is, therefore, more expensive to produce. We do try to price our period care as competitively as possible. We offer free shipping for subscription customers and one-off purchases over £10.

Do you charge tax?

No. Since the announcement in March 2020 that the tax would be scrapped, we put a plan together to bring down prices of our products so they’re more affordable for our customers. A price reduction has been applied across the whole of TOTMs range to account for the reduction in VAT from 5% to 0%, effective from 1st January 2021.

Do you have any discounts or promo codes?

We run promotional discounts at intervals throughout the year. To hear about the latest promotions and offers follows us on socials and be sure to sign up for our newsletters!

Are you planning to extend the range?

We are working on a number of product developments to extend the range. We will make announcements on our socials so stay tuned!

Can I please have a sample?

Due to the nature of the product, we unfortunately cannot fulfil all sample requests. We have switch kits available on the website that give you a mix of organic cotton tampons, pads and liners for £2 – they also include a discount for £2 off of your next subscription order should you decide you like the products!

How is best to dispose of the paper mail bags?

Although it’s a type of paper, this type of brown paper should be recycled in the cardboard recycling stream because it causes brown flecks in new paper.
Enter your postcode at https://www.recyclenow.com/what-to-do-with/cardboard-0 to check if you can recycle cardboard at home via your kerbside collection.

Do your products contain latex?

Our period care range is made from 100% certified organic cotton. None of the products contain latex. If there are any particular ingredients you’re concerned about please pop a message to [email protected]

Liners

What is the backing strip made from?

The backing strip is made from sustainable paper.

What do I do with the backing strip?

Once removed from the wrapper, the peel-off paper can be put in the paper recycling stream provided there’s no menstrual fluid on it.

What is the glue made of?

We use a non-toxic adhesive for our pads and liners. Due to being commercially sensitive information, sadly we can divulge specific ingredient information. If there is a particular ingredient you are concerned about, please feel free to contact us here and we’ll be able to help.

Menstrual Cups

What is the cup made of?

The TOTM cup is made of FDA approved medical grade TPE. It’s BPA-free, phthalate-free, latex-free and rubber-free. It doesn’t leach chemicals into the body because it’s medical grade and is easy to sterilise, which is why medical-grade TPE is used in hospital equipment. We choose to use medical-grade TPE because it’s a soft and flexible material. It is also widely recycled so will not end up in the landfill.

Can your cups be used with a tilted cervix?

Yes, our cup can be used if you have a tilted cervix. It’s possible to remove the stem of the cup to allow more room and for the cup to sit in the correct place.

Can you use products to clean the cup?

We don’t advise to use any cleaning agents with the cup as they can compromise the cup over time. Bring a pan of water to the boil, allow to simmer and then pop the cup in for a few minutes. This will sterilise the cup perfectly for you.

How do you remove the cup?

To remove the TOTM cup, find a comfortable position. Place your index finger and thumb into the vagina to locate the handle or the bottom of the cup. Push with your abdominal/pelvic muscles for easier removal. Empty the contents into the toilet and wash the cup with clean (preferably warm) water.

Is the TOTM cup hypoallergenic?

Yes, our cup is hypoallergenic and suitable for sensitive skin.

Can I use the TOTM cup overnight?

You can use the TOTM cup overnight. If you are new to cups you might want to use this alongside a liner or pad to prevent any leaks. As the cup is an intra-vaginal device, our consultant Gynaecologist advises following the same rules that apply to tampons. Remember to remove every 4-8 hours. If this does not fit with your sleeping pattern then we recommend switching to pads at night.

How do I sterilise my cup?

To sterilise the TOTM cup wash your hands and place the cup in a saucepan. Add enough water to ensure the cup is covered. Bring to the boil and allow to simmer for 3-4 minutes. Do not use abrasive cleansers or disinfectants on the cup, such as tea tree oil. Allow the cup to cool off before using. Remember to sterilise the first time you use it and at the end of every cycle.

How should the cup be disposed of? Is it recyclable?

Our cup is made from medical grade TPE, which makes it both reusable and recyclable. For safe and sustainable disposal, sterilise your cup before recycling. The cup can be disposed of with your usual household recyclable plastics.

How often should the cup be replaced?

Our cup can be used for years if excellent hygiene is routinely applied. If you notice any changes to the material, visible damage or a significant change in appearance then it might need replacing. Our customer care team can help if you’re unsure or have further questions.

Can I use a menstrual cup with an IUD?

You can use a TOTM cup when wearing an IUD, but we would always recommend consulting your doctor first so they can shorten the strings if needs be.

I’m new to menstrual cups, do you have any tips?

Using a cup for the first time can require a bit of practice! Our cup includes guidelines to help you get started. Remember to relax as tense muscles can make it difficult to insert. To help you get started we created a blog on this topic full of menstrual cup tips, including cup fold suggestions and how to care for your cup – Read more here.

What are the dimensions of your menstrual cups?

Our Size 1 cup is 40mm in diameter, 63mm in length and has a capacity of 17ml.
Our size 2 cup is 43mm in diameter, 67mm in length and has a capacity of 25ml.
Our size 3 cup is 46 mm in diameter, 67mm in length and the capacity is 30ml.

Is your cup suitable for vegans?

TOTM menstrual cups are registered cruelty-free and vegan with The Vegan Society & PETA.

Non-Applicator Tampons

Are TOTM tampons sterile?

Absolutely! TOTM products go through a very strict selection and sterilisation process within an FDA approved facility. We have strict internal policies and procedures which enables us to produce the safest and best quality products within the market, which we’re extremely proud of.

How do I dispose of the tampon?

TOTM tampons are made from 100% certified organic cotton, which means they are biodegradable and compostable. You can either pop them out with your usual household waste, or they can be composted, providing your compost is sealed & functions correctly, reaching the required optimum temperature. Never flush your tampons, applicators or any packaging.

Can the tampons and wrappers be composted in a home compost?

Yes, they can, providing the compost is well-sealed with the correct composting conditions, and functions to the required optimum temperature.

What are your tampon wrappers made from?

All our tampon wrappers are made from 100% recyclable paper.

How do I dispose of the paper wrapper?

Our paper wrappers can be put in the paper recycling stream providing there’s no menstrual fluid on them. Most local authorities accept paper in their recycling collections.

Are your tampons suitable for vegans?

Absolutely! We’re certified by The Vegan Society.

Do TOTM tampons offer the same protection as conventional brands?

Yes, our tampons conform the industry standards. The absorbencies are as follows: Light <6g, Medium 6-9g, Super 9-12g & Super Plus 12-15g

Are your tampons cruelty-free?

We’re extremely proud our product range is certified cruelty-free and vegan by The Vegan Society & PETA.

Organic Cotton Range

Why organic cotton?

Organic cotton is grown without the use of toxic pesticides. It’s GM-free and has a naturally soft, breathable texture. This makes it ideal for use in period care which comes into contact with the sensitive and highly absorbent vaginal area. Mainstream tampons, pads and liners are made with conventional cotton and have been found to also contain additional synthetic materials such as rayon, plastics and artificial absorbents. We use organic cotton as it’s kind to the body and the environment.

Is your organic period care cruelty-free & vegan?

We’re extremely proud our product range is certified cruelty-free and vegan by The Vegan Society & PETA.

Is your organic cotton period care biodegradable?

Our tampons, pads and liners are all made with 100% organic cotton. Cotton is biodegradable and will breakdown naturally in landfill. We also use sustainable packaging in the range. Including biodegradable cardboard tampon applicators and biodegradable pad wrappers.

Where do you source your cotton from?

The organic cotton is sourced from various Fairtrade farms to ensure we can secure the best cotton available, whilst keeping our prices down.

Are your products sterile and safe to use?

Absolutely! TOTM products go through a very strict selection and sterilisation process within an FDA approved facility. We have strict internal policies and procedures which enables us to produce the safest and best quality products within the market, which we’re extremely proud of.

Is your organic period care hypoallergenic?

Our organic cotton period care range is GOTS certified, hypoallergenic and clinically proven non-irritating.

Are your products plastic-free?

Our organic cotton period care range is made from 100% certified organic cotton. Absolutely no nasty chemicals, synthetic fibres or perfumes. We choose to use a biodegradable and compostable cardboard applicator for our tampons to avoid using any plastic. Our pads and liners are wrapped in a natural biofilm, made from corn starch which is a completely natural, non-food ingredient. The backing strip we use for our pads and liners is paper which is recyclable providing it is clean. The wrap and backing sheet is also OK!Compost certified.

Organic Vegan Chocolate

Is your chocolate bar cruelty-free & vegan?

We’re extremely proud that our organic dark chocolate infused with blood orange is certified cruelty-free and vegan by The Vegan Society.

Can you tell me what ingredients are in your chocolate bar?

Our creamy, vegan chocolate bar uses fair-trade ingredients and is free from palm-oil, soy, artificial colours and flavourings. The ingredients include organic dark chocolate; (cocoa mass 66%, organic sugar 26%, organic cocoa butter 8%, organic vanilla powder) & blood orange oil.

How is the blood orange taste added?

The bars are infused with an oil extracted naturally from blood oranges. Simple as that!

Does your chocolate bar contain any palm oil, soy or any artificial colours or flavouring?

Absolutely not. The chocolate only includes certified fair trade ingredients. The chocolate bars are free from palm oil, soy, artificial colours and flavourings.

What is the percentage of cocoa in your chocolate bars?

Each chocolate bar contains 74% cocoa solids.

How big is your chocolate bar?

Each chocolate bar weighs 100g and is 7.7cm W x 15.9cm H.

Is your chocolate bar ethically sourced?

Yes! The chocolate is produced using organic and fair trade practices, from selecting the cocoa beans to production. We source chocolate that is free from soy lecithin because the way soy is grown is not ethical.

Is the chocolate bar free from allergens/nuts?

Although we are careful to avoid cross-contamination, we cannot guarantee the chocolate is free from any allergens/nuts as they are made in a kitchen where allergens are present.

Is your chocolate bar gluten-free?

The chocolate bars are free from ingredients that contain gluten, however, they are all made in a kitchen where gluten is present, so we unfortunately cannot guarantee.

Where can I find the nutritional information for the chocolate?

You can find all nutritional information on the reverse of the chocolate packaging. If you would like specific information before purchasing please pop an email to [email protected] and we can help!

Where is your chocolate bar produced?

The chocolate bar is hand made for TOTM by The Little Welsh Chocolate Company.

Pads

What are your pads made from?

TOTM pads are made from 100% GOTS certified organic cotton. They are certified plastic-free and made without rayon, wood pulp, fragrance/perfumes, dyes and chlorine bleach.

Are TOTM pads sterile?

Absolutely! Our products go through a very strict selection and sterilisation process within an FDA approved facility. We have strict internal policies and procedures which enables us to produce the safest and best quality products within the market, which we’re extremely proud of.

How should I dispose of the pads?

TOTM pads are made from 100% certified organic cotton, which means they are naturally biodegradable and compostable. You can either pop them out with your usual household waste, or they can be composted, providing your compost is sealed & functions correctly, reaching the required optimum temperature.

What is the backing strip made from?

The backing strip is made from sustainable paper.

What do I do with the backing strip?

Once removed from the wrapper, the peel-off paper can be put in the paper recycling stream provided there’s no menstrual fluid on it.

What is the glue made of?

We use a non-toxic adhesive for our pads and liners. Due to being commercially sensitive information, sadly we can divulge specific ingredient information. If there is a particular ingredient you are concerned about, please feel free to contact us here and we’ll be able to help.

What are the dimensions of your pads?

Our light pads are 19.5cm in length & 6.4cm wide.
Our medium pads are 22cm in length and 9.5cm wide
Our super pads are 23cm in length and 10cm wide.

What are your pads wrapped in?

Our pads are wrapped in a bio-film which is made from corn starch. Corn starch is a completely natural, non-food ingredient. Our wrappers are certified compostable.

Payment Options

Can I change my payment method?

If you set up a regular order, you can update or change your payment method in your account, at any time. Any issues, feel free to pop and email to [email protected]

What payment methods can I use?

If you’re placing a one-off order you can pay using VISA, MasterCard, American Express, bank transfer, PayPal, or ApplePay. If you set up a subscription, you can pay using PayPal, GoCardless (Direct Debit), VISA, MasterCard, or American Express.

Do you offer key worker discounts?

We do! You can receive 20% off of your TOTM subscription for each and every order. To be eligible for this discount, you must be registered with one of the following:

Health Service Discounts
NHS Staff Benefits
NHS Discount Offers
Charity Worker Discounts
Discount for Teachers
Discount for Carers

All you have to do is log in and search for TOTM to find your exclusive discount code, then apply this at the checkout when you set up a subscription with us.

Do you offer student discount?

We sure do! Unlock 15% student discount on your first and all recurring subscription orders with TOTUM, the #1 student discount card and app.

For instant access to this discount simply register and verify your student status with TOTUM. It’s free!

Subscription

How does a TOTM subscription work?

When we talk about subscriptions or subscribing, all we really mean is an automatic top-up of your favourite products. We created this service so you’re always prepared for your period with planet-friendly products. You decide if you want a product once every 4 or 8 weeks and we will deliver these to your door, without you having to do a thing. Subscriptions are completely flexible and you have total control – plus, you save 5% with every order. You can edit, pause, skip or cancel whenever you need to at any time from your subscriber dashboard. If you have any issues or questions, you can pop our support team an email at [email protected] and they’ll be able to help!

Can I refer a friend to TOTM?

Yes, we love it when our community introduce our planet-friendly period care to their friends and family. Learn more and get signed up to our referral scheme here.

Can I cancel at any time?

Absolutely – we want you to love your subscription and never feel trapped by it. You can easily cancel at any time from your subscriber dashboard – no big deal!

How can I make a one-off purchase?

Simple! You just need to log out of your TOTM account and select the products you would like. When you’re ready to check-out, please choose the option ‘just this once’.

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