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Menstrual Cups

  • I’m new to menstrual cups, do you have any tips?

  • Using a cup for the first time can require a bit of practice! Our cup includes guidelines to help you get started. Remember to relax as tense muscles can make it difficult to insert. To help you get started we created a blog on this topic full of menstrual cup tips - Read more here.

  • How do I use the TOTM cup?

  • It can take a few attempts to get used to a menstrual cup. To get started make sure you choose the correct size. Start by washing your hands and sterilising the cup in boiling water. Choose to stand, squat or sit on the toilet to insert the cup. Fold the cup inward to form a ‘U’ shape. Separate the labia and insert the cup in the vagina, toward the tailbone or base of the spine. The ideal placement of the cup sits lower than a tampon. Once inserted, release the cup. To ensure it is comfortably placed, try turning it 360 degrees. A correctly positioned cup will turn easily in each direction. Please be aware that there are multiple cup folds. You might need to try different folds - you can find some cup folding tips here! The cup can be worn for up to 12 hours, but for safe use, we recommend changing every 4-8 hours.

  • What is the cup made from?

  • The TOTM cup is made of FDA approved medical grade TPE. It’s BPA-free, phthalate-free, latex-free and rubber-free. It doesn’t leach chemicals into the body because it’s medical grade and is easy to sterilise, which is why medical grade TPE is used in hospital equipment. We choose to use medical grade TPE because it's a soft and flexible material. It is also widely recycled so will not end up in the landfill.

  • What size menstrual cup should I choose?

  • Follow our anatomical size guidelines to get an idea of which cup size you will need (find this on our menstrual cup range page). Everyone is different so if you’re unsure of your size and need further assistance, please contact our team who will be happy to help.

  • My cup is stuck, how do I remove it?

  • If you cannot remove your menstrual cup it's important to breathe, stay calm and relax your vaginal muscles. Any tension or stress can make removal more difficult. Find a comfortable position and try to gently reach the cup. Lightly push your pelvic floor muscles to release the cup. Your muscles should push the cup lower and release the seal. Try a few pushes and remember to breathe and relax. If you are still having problems contact our team (we operate between 9 am - 5 pm Monday to Friday) or alternatively seek medical advice.

  • How do I store the cup between periods?

  • The TOTM cup comes with an organic cotton drawstring bag! Sterilise the cup and store in the bag between cycles. Avoid storing your cup in any air-tight containers (i.e Tupperware).

  • How long can I keep the cup?

  • The TOTM cup can be used for years and years (if excellent hygiene is routinely applied). If you notice a change in the shape or material of the cup, then it will need replacing.

  • Can you get TSS when using a menstrual cup?

  • There is a TSS risk associated with any intra-vaginal device including tampons, menstrual cups and contraceptive devices. Toxic shock syndrome (TSS) is a rare but serious illness. It is caused by a toxin produced by bacterium Staphylococcus aureus, which is commonly found in the skin, nose and vagina. TSS can occur in men, women and children. The risk of TSS is greater in adolescents and women under 30 than in older women. Although it is rare, it is important to know how to act if necessary. Recognition of symptoms and early treatment is important. Symptoms that warn of possible TSS are sudden high fever (39 degrees or more) dizziness, diarrhoea, vomiting, fainting, muscle aches and skin irritation similar to sunburn. In more advanced stages of the disease, the skin might start to peel. Be aware that not all symptoms might be present. TSS can appear with your period or a little while later. It can advance rapidly with flu-like symptoms, to a serious illness with fatal consequences. If you experience the above TSS symptoms while using a menstrual cup, remove it and seek medical advice immediately. To reduce your risk of developing TSS using a menstrual cup we recommend to follow usage guidelines carefully. Remove and wash your cup at least every 4-8 hours. Always thoroughly sterilise the cup and wash your hands before and after handling the cup.

  • How do I dispose of the TOTM cup?

  • Our cup is made from medical grade TPE, which makes it both reusable and recyclable. For safe and sustainable disposal, sterilise your cup before recycling.

  • How do I sterilise the TOTM cup?

  • To sterilise the TOTM cup wash your hands and place the cup in a saucepan. Add enough water to ensure the cup is covered. Bring to the boil and allow to simmer for 3-4 minutes. Do not use abrasive cleansers or disinfectants on the cup such as tea tree oil. Allow the cup to cool off before using. Remember to sterilise the first time you use it and at the end of every cycle.

  • How do I remove the TOTM cup?

  • To remove the TOTM cup, find a comfortable position. Place your index finger and thumb into the vagina to locate the handle or the bottom of the cup. Push with your abdominal/pelvic muscles for easier removal. Empty the contents into the toilet and wash the cup with clean (preferably warm) water.

  • Can I use the cup overnight?

  • You can use the TOTM cup overnight. If you are new to cups you might want to use this alongside a liner or pad to prevent any leaks. As the cup is an intra-vaginal device, our consultant Gynaecologist advises following the same rules that apply to tampons. Remember to remove every 4-8 hours. If this does not fit with your sleeping pattern then we recommend switching to pads at night!

  • Is the TOTM cup hypoallergenic?

  • Yes, our cup is hypoallergenic and suitable for sensitive skin.

  • Is the cup suitable for vegans?

  • All TOTM period care including menstrual cups is registered with The Vegan Society. We are also PETA certified cruelty-free and vegan.

Organic Cotton Range

  • Why is your period care more expensive than mainstream brands?

  • Our period care is made with 100% organic cotton! Organic cotton is farmed using sustainable methods and fair trade principles. It is, therefore, more expensive to produce. We also do not use cheaper materials such as rayon in any of the range. We try to price our period care as competitively as possible.

  • Is your organic period care hypoallergenic?

  • Our organic cotton period care is GOTS certified, hypoallergenic and clinically proven non-irritating.

  • Is your organic cotton period care biodegradable?

  • Our tampons, pads and liners are all made with 100% organic cotton. Cotton is biodegradable and will naturally break down in the landfill. We also use sustainable packaging wherever possible in the range. Including biodegradable cardboard tampon applicators and biodegradable pad wrappers.

  • What are your liners made from?

  • Our liners are made from 100% organic cotton, and a non-toxic adhesive. Free from rayon, wood pulp, fragrance/perfumes, dyes and chlorine bleach.

  • What are your menstrual pads made from?

  • Our pads are made from 100% organic cotton, and a non-toxic adhesive. Free from rayon, wood pulp, fragrance/perfumes, dyes and chlorine bleach.

  • Are your tampons and pads absorbent?

  • Our period care conforms to industry standard absorbencies. All absorbency information can be found on each product page. Remember, it is important to always use the correct absorbency on your period.

  • What are your applicators made from?

  • Plastic applicators are bad news for the planet! We use cardboard applicators which are biodegradable. Our tampon applicators have a twist and release design.

  • What are your tampons made from?

  • Our tampons are made from 100% organic cotton, and a non-toxic adhesive. Free from rayon, fragrance/perfumes, dyes and chlorine bleach.

  • Is your organic period care suitable for vegans?

  • All TOTM period care including menstrual cups is registered with The Vegan Society. We are also PETA certified cruelty-free and vegan.

  • Is your organic period care cruelty-free?

  • TOTM is PETA certified cruelty-free and vegan.

  • Why organic cotton?

  • Organic cotton is grown without the use of toxic pesticides. It’s GM-free and has a naturally soft, breathable texture. This makes it ideal for use in period care which comes into contact with the sensitive and highly absorbent vaginal area. Mainstream tampons, pads and liners are made with conventional cotton and have been found to also contain additional synthetic materials such as rayon, plastics and artificial absorbents. We use organic cotton as it's kind to the body and the environment. You can find out more here.

General Information

  • Do you have any discounts or promo codes?

  • We run promotional discounts at intervals throughout the year. To hear about the latest promotions and offers follows us on socials and be sure to sign up for our newsletters!

  • Can I find you on social media?

  • Yes, you can! We are very active on socials. Follow us for period health/wellness tips, real-life inspirational stories and the latest updates from our brand. We can be found on Instagram, Facebook and Twitter.

  • Are you planning to extend the range?

  • We are a small company but we have big plans for the future! In 2019 we are working on a number of product developments to extend the range. We will make announcements on our social so stay tuned.

  • Are your products certified organic?

  • All TOTM period care is made with GOTS (Global Organic Textile Standard) certified organic cotton. GOTS is the “green” standard to which Organic Cotton Textiles are produced.

  • Do you have an affiliate scheme?

  • We do but we're currently making improvements to make this even better in 2019! Watch this space...

  • Can I please have a sample?

  • Due to the nature of the product, we, unfortunately, cannot fulfil all sample requests. We have switch kits available on the website that give you a mix of organic cotton tampons, pads and liners for £2! If you have further questions about samples please drop us an email at [email protected]

  • Are you available in any retail stores?

  • Yes, we are! A selection of TOTM period care is stocked in selected Tesco stores across UK and Ireland. We are also stocked on Tesco.com and Ocado.

  • Where are your products made?

  • Our tampons, pads, and liners are made in Europe in compliance with the US FDA standards. They’re certified by GOTS (Global Organic Textile Standard), ICEA and carry the Cotton Seal, so you can be sure of the quality of materials.

  • Where are you based?

  • Our main office, where orders are distributed from, is based in Cardiff, Wales.

Payment Options

  • Can I change my payment method?

  • If you set up a regular order, you can update or change your payment method in your account.

  • What payment methods can I use?

  • If you’re placing a one-off order you can pay using VISA, MasterCard, American Express, bank transfer, PayPal, or ApplePay. If you set up a subscription, you can pay using your bank account details (Direct Debit), VISA, MasterCard, or American Express. For full details check out our 'Ways to pay' page.

Delivery & Returns

  • What will my items be shipped in?

  • We pack our period care boxes in carbon-positive, biodegradable sugarcane mailing bags. It's water-resistant (which is important for these products) and can fit through a letterbox!

  • I have items missing in my order, what do I do?

  • Our boxes are designed to fit through the letterbox so you don't have to wait in for your items! To keep the parcels letterbox-friendly we ship boxes in multiple mailing bags. This could result in your boxes turning up at different times. Please allow 2-3 working days for all items to arrive. If you do not receive all items within this timeframe then please contact our customer care team who will happily provide assistance.

  • Do you accept returns?

  • We want you to be happy with your TOTM products, however, due to the nature of the products we cannot accept returns due to change of mind. Returns will only be accepted if the goods are faulty, damaged, have been described incorrectly or if you have received an incorrect order. Please contact us within 14 days of delivery by either email [email protected] or by telephone 029 2009 8822.

  • My delivery didn’t arrive, was incorrect or arrived damaged?

  • Sorry to hear this! Please email us at [email protected] and we will be able to help.

  • When will my order arrive?

  • Orders placed before 4:30 pm Mon-Fri will be dispatched the same day. Orders placed after 4:30 pm will be dispatched the next business day. Please allow 2-3 working days for delivery. Please note, European orders will take approx. 3-5 working days and international orders will take approx. 5-10 working days for delivery.

  • Will I need to be home to receive my order?

  • We have specially designed our packaging to fit through a standard UK letterbox. Unfortunately, there are some homes with smaller letterboxes that our packaging will not fit through. But for the majority, you will not need to be home to receive your item.

  • How much does delivery cost?

  • UK Shipping is FREE when you order more than one item (i.e. 1 box of TOTM tampons, pads or liners). If you are ordering one item, a 99p shipping fee will be added at the checkout. Please note, our menstrual cups and ‘Be Kinder to Your Vagina’ totes and cosmetic purses qualify for FREE UK shipping. For International orders, shipping is FREE when you spend £30. We charge for shipping on International orders under £30. A shipping fee of £5.99 will be added on at the checkout.

  • Where do you deliver?

  • We will ship anywhere in the world!

Repeat Order Subscription

  • Is there an additional cost for a subscription?

  • No, you simply pay for the product(s) in your order. Plus, if you order 2 or more items shipping is free!

  • What if I forget my account log-in details?

  • No worries, these things happen! You can reset your password following the instructions on the login page or alternatively, email us[email protected] and we will help you to get back into your account.

  • How do I find my account?

  • Simply select the ‘sign in’ link at the top-right of our website, or click here. Use your login details to access and manage your account.

  • Will accessories be included in my subscription?

  • If you purchase a TOTM tote or cosmetic purse and opt for a repeat order subscription, these items will automatically process as a one-off purchase. FabLittleBags are included in your repeat orders subscription but you can update your order preferences in your account anytime.

  • When will my subscription order be billed?

  • Your first order and payment will be processed at the time of placing the order. Your repeat orders will then be billed using the same payment option and shipped 5 days before your selected frequency. This is to ensure your products arrive in time for your period

  • Can I pause, edit, or cancel my repeat order?

  • Absolutely! We aim to take a little of the hassle away from periods. So, there are no contracts or restrictions. You’re the boss! You have complete control over your repeat order. Manage your orders in your account and choose to pause, edit, or cancel anytime.

  • How do I set up a subscription?

  • Simply select your products (tampons, pads or liners) then at the checkout opt for a 'repeat order subscription.' You can then select when you want this delivered and choose the frequency. Don't worry, should you need to edit these settings you can do so at a later date in your subscriber account.

  • What is a repeat order subscription?

  • You can get our organic cotton period care on subscription! These are hassle-free orders that you set up to get your tampons, pads or liners delivered in sync with your cycle.

  • Do I have to set up a subscription to purchase your products?

  • No, you can easily buy as you go if you would prefer to do so. Simply select your products, add to basket and opt for the 'Just This Once' option at the checkout.

Giving back

  • How do you give back?

  • TOTM is proud to support Endometriosis UK and Red Box Project. You can find out more about how we give back here.

V Club

  • What happens to my points if I cancel my order?

  • If you cancel your order your subscription you will lose your points! Remember, if you need to temporarily stop orders you can skip up to 3 upcoming orders.  You can also pause your subscription if you would like. Please note, paused subscriptions will not generate points.

  • What else do I get with The V Club?

  • The V Club is exclusive to TOTM Subscribers. You earn points and also get access to brand partnership perks throughout the year. Previous brand collabs include Pukka Herbs, Miss Patisserie and Urban Veda. We also choose natural, cruelty-free and vegan brands. Brand partnerships are announced via email, on our socials and on your dashboard homepage.

  • How many points do I earn with my order?

  • You will earn 10 points for every £1 spent. For example, if your order total is £10.50 you will earn 100 points from this transaction. These will automatically build in your account and you can see your points grow on your dashboard homepage.

  • How do I know when I have a voucher?

  • When you have a voucher, you will get an email notification, and this will also show on your dashboard homepage. Then you can choose how to use this!

  • How can I use my voucher?

  • You can choose to apply to your TOTM order for free products, gift your voucher to a friend or donate your voucher.

  • What happens if I choose to donate my voucher?

  • If you donate your voucher we will add the £5 voucher to our donation bank. Every few months we then review the donation total and donate the equivalent in TOTM pads. We donate to Red Box Project (selected projects are Tower Hamlets and South Wales).

  • Can I earn extra points?

  • You can earn extra points by referring friends to TOTM! You get 500 points (£5 voucher) for every successful referral (plus your friend gets a first subscription order discount). As we extend the V Club we’ll have more ways to earn points so stay tuned!

Refer a friend

  • What does my friend have to order?

  • Your friend will need to place a subscription order to qualify as a successful referral. They enjoy a 25% off discount, which can be used on our tampons, pads, liners or cups. Not valid on one-off purchase orders. If your friend wants to try products before subscribing, we recommend our switch kits!

  • When do I receive my reward?

  • To receive your 500 points, your friend needs to place a subscription order using the unique referral link you have shared with them. If they do not use this link, we unfortunately cannot track the referral, so you will not earn points. When your friend purchases through the link you will receive 500 points when their order is dispatched.

  • How will I know my referral has been successful?

  • We’re soon to launch email notifications, so you can receive an alert when your referral has been successful. In the meantime, you can see if your referral is successful by logging into your account (points displayed on the dashboard). Alternatively, you can message your friend to see if they have placed an order!

  • How can I spend my vouchers?

  • You earn a £5 voucher for every 500 points cleared. This can be accessed in your voucher bank. You have a choice on how you use these vouchers! You can choose to apply to your TOTM order for free products, gift your voucher to a friend or donate your voucher to charity.

Select a topic

  • Menstrual Cups
  • Organic Cotton Range
  • General Information
  • Payment Options
  • Delivery & Returns
  • Repeat Order Subscription
  • Giving back
  • V Club
  • Refer a friend