Name: TOTM Ltd.
Address: Unit A1 & A1 Cook Court, Pacific Road, Cardiff, CF24 5AB
Phone Number: 02920 098822
Email: [email protected]
2. The type of personal information we collect
We currently collect and process the following information;
3. How we get the personal information and why we have it
Most personal information we process is provided to us directly by you for one of the following reasons:
We also receive personal information indirectly, from the following sources in the following scenarios:
We use the information that you have given us in order to:
We may share this information with:
in order to use the information for the reasons listed above.
Your payment details are used by the appropriate payment service provider depending on the payment method you choose. The payment service provider is responsible for your payment data. Information, particularly about the authority responsible for the respective payment service provider, the contact information for the data protection officers of the payment service providers and the categories of the personal data that are processed by the payment service providers can be obtained from the following addresses:
You authorise us to charge each payment to the payment card you use to make your initial payment. You will be able to view, amend, update and delete your payment card details when logged into your HelloFresh account using our virtual wallet service. You will be able to store multiple payment cards in your virtual wallet and choose which payment card to use for payment. If we are unable to complete a charge using your chosen payment card, you authorise us to charge a payment to any other payment card stored in your virtual wallet.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Our refer-a-friend programme, Mention Me (a 3rd party service provider), will place functional cookies if you interact with our website. To read about these cookies and why they are used, please visit https://mention-me.com/help/privacy_policy_s#cookies
4. How we store your personal information
Your information is securely stored, depending on the type of information and why we are using it, in the UK (WPEngine – Google Cloud, O365), EEA (O365, Send In Blue, Mention Me) & USA (Metorik, Klayvio).
We keep your personal information unless you tell us otherwise. We will then dispose of your information following our erasure request procedure.
5. Your data protection rights
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. If you make a request, we have one month to respond to you. Please contact us at [email protected] if you wish to make a request.
To opt out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout
6. How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Last updated on website 25/10/2021
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