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TOTM Careers

Be Part Of Our Team

Want to work for a brand with purpose and ambition? Take a look at our open roles below.

Customer Care Representative (Part-Time)

TOTM’s vision is to inspire better, sustainable ways to manage periods, always putting people and the planet first. We are looking to recruit a part-time Customer Care Representative to help us achieve this.

Through mediums of email, live chat and social media, the successful candidate will be required to;

  • Respond to customer care questions about TOTM’s products and service.
  • Troubleshoot customer account problems and where necessary assist in making account amendments
  • Handle and process customer complaints, as per TOTM’s procedures.
  • Notify customers on their failed deliveries and help to make them successful next time (for example by reminding them to change their address in their account).
  • Analyse TOTM’s online reviews, collating any comments that TOTM can use to make their products better.
  • Respond to customer reviews.

Candidates should:

  • Be able to multi-task and stay organised
  • Show compassion when speaking to customers
  • Have good computer and written communication skills
  • Understand our product range
  • Have a friendly and professional demeanour
  • Be able to work in an environment with office dogs

It would be beneficial but is not mandatory if the candidate has:

  • Experience in a customer-facing role
  • The ability to speak Welsh

If you…

  • care deeply about the planet and want to do something real about it.
  • want to embrace a positive culture where everyone is welcome and included.
  • can deliver for our customers at the heart of everything you do.
  • will work fast and smart to create an impact.
  • are clear, constructive, and open.

On-the-job training will be offered to the successful candidate, as will continued professional and personal development with regular appraisals and ongoing appropriate training. For this role, TOTM will accommodate flexible working wherever possible, however the anticipated schedule is 5 office-based hours on Monday, followed by 2.5hrs Tuesday to Friday (office or home based).

All qualified applicants will receive equal consideration for employment.

Closing date: 19th September 2022

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