Subscription Support

Frequently Asked Questions

How does a TOTM subscription work?

When we talk about subscriptions or subscribing, all we really mean is an automatic top-up of your favourite products. We created this service so you’re always prepared for your period with planet-friendly products. You decide if you want a product once every 4 or 8 weeks and we will deliver these to your door, without you having to do a thing. Subscriptions are completely flexible and you have total control – plus, you save 5% with every order. You can edit, pause, skip or cancel whenever you need to at any time from your subscriber dashboard. If you have any issues or questions, you can pop our support team an email at [email protected] and they’ll be able to help!

Can I cancel or pause at any time?

Absolutely – we want you to love your subscription and never feel trapped by it. You can easily cancel or pause at any time from your subscriber dashboard. Log into your dashboard, go to “Account Details” in the menu, click on the section called “Pause or cancel subscription”. If you have multiple subscriptions then choose the one you would like to pause or cancel.

How can I make a one-off purchase?

Simple! You just need to log out of your TOTM account and select the products you would like. When you’re ready to check-out, please choose the option ‘just this once’.