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FREE UK SHIPPING WHEN YOU ORDER TWO OR MORE ITEMS, TODAY AND EVERY DAY

Delivery and Returns

We’re based in the UK but ship our products worldwide! Here’s everything you need to know about TOTM deliveries and returns.


Delivery info

Our products are delivered in discreet sugarcane packaging which is also recyclable. For simple convenience, our packaging has been designed to fit through a standard UK letterbox.

STANDARD UK DELIVERY (3-4 working days)

FREE delivery for orders with 2 products or more products.

We charge 99p for orders with less than two products.

Our tote bag and purse also include FREE delivery.

EUROPEAN SHIPPING (3-5 working days)

European shipping of any items up to the value of £30 will cost £3.99.

European shipping of any items with a value of more than £30 will be free.

INTERNATIONAL SHIPPING (5-10 working days)

International shipping (outside of the UK and Europe) of any items up to the value of £30 will cost £5.99.

International shipping (outside of the UK and Europe) of any items with a value of £30 will be free.

 

All orders received before 4pm (GMT) will be posted that same day. If your order is received after 4pm (GMT) it will be posted the next day (excluding weekends).

If your order has not been delivered in the estimated time, please email customercare@totm.com

Repeat order deliveries

If you choose to set up a repeat order, you will receive your chosen products in line with your cycle (you select the frequency). Your repeat order can be managed in your TOTM account. In the account section, you can also find order dispatch information. If you’re getting too many deliveries, you can easily edit the product selection and quantities in your account.

Returns

We want you to be happy with your TOTM products, however, due to the nature of the products we cannot accept returns due to change of mind.

Returns will only be accepted if the goods are faulty, have been described incorrectly or you receive an incorrect order. Please contact us within 14 days of delivery by either email customercare@totm.com or by telephone 02920 098 822.

We're proud of our

100% organic, cruelty-free, biodegradable tampons, pads and liners